Harold Salazar
MIAMI,FL
Summary
Sales professional with exceptional customer service and sales skills seeking to provide premier service to clients and up-sell products in person, over the phone and through email who possesses written and verbal communication skills and always strives for customer satisfaction. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
8
8
years of professional experience
Work History
Sales Associate
Volkswagen of South Miami
05.2025 - Current
- Delivered exceptional customer service, fostering long-term relationships that led to repeat business and referrals.
- Achieved sales targets consistently by employing effective negotiation tactics and persuasive communication skills during client interactions.
- Maintained up-to-date knowledge on warranty policies, offering comprehensive support to clients post-purchase when required.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Sales Associate
Florida Fine Cars
04.2023 - 05.2025
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
- Increased dealership sales by developing and maintaining strong relationships with clients.
- Negotiated deals skillfully, securing favorable terms for both the buyer and dealership while maintaining high profit margins.
- Provided comprehensive after-sales support, addressing any concerns or questions from clients promptly.
- Collaborated with finance team to secure optimal financing solutions for customers.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Enhanced customer satisfaction through personalized service and diligent followup.
BDC Manager
Miami Lakes Automall
10.2021 - 04.2023
- Hiring, training, motivating, counseling and monitoring the performance of Internet Sales department
- Assist individual internet sales representatives in setting aggressive, yet realistic monthly sales goals
- Track all customers to ensure prompt response time and monitoring follow up within the CRM
- Ensure that all internet sales representatives meet or exceed all activity standards for phone calls and appointments
- Holding daily sales meetings and conducting sales training
- Handling incoming internet leads and setting appointments
- Handle live website chat sessions
- Managing and motivating a department of approx, 15-20 employees
- Achieve monthly shown appointments and sold goals
- Design and implement a strategic business plan that expands company's customer base and ensure it's strong presence
- Structure customer loans. Including monthly payments and APR rates
Assistant Manager
Launch Trampoline Park
01.2020 - 04.2020
- Help customers solving any concerns
- Make sure the facility is ready and clean for opening and closing
- Prepare the employees' schedule
- Book birthday parties, camps, and other types of events
- Answer calls and emails
- Make sure merchandise is organized and restocked
- Oversee supervisor tasks
- Count registers and insert earnings to the system
- Close and open park with alarm.
Representative
Flytec Computers Inc
07.2019 - 01.2020
- Packaging merchandise
- Label packages
- Warehouse inventory
- Receiving cargo / freight
- Organizing merchandise
- Scanning products, Make 50 outbound calls daily
- Send emails and texts to communicate with customers
- Wait on guests in the showroom
- Log all guests in our CRM follow up database and complete a tailored needs analysis to identify each consumer's individual vehicle needs and wants
- Value building product presentations
- Demonstration Ride
- Present the dealer offer
- Close deals through product knowledge, value building presentations and a consultative approach
- Prepare paperwork upon deal agreement
- Proper Delivery of vehicle to customer using OS+ delivery checklist
- Follow up with customer after delivery to ensure a happy experience
- Must obtain and maintain Chrysler Dodge Jeep Ram Certifications throughout employment.
Assistant Manager
Planet Air Sports Family Fun Center
04.2017 - 04.2019
- Help customers solving any concerns
- Make sure the facility is ready and clean for opening and closing
- Prepare the employees' schedule
- Book birthday parties, camps, and other types of events
- Prepare employees' payment
- Answer calls and emails
- Make sure merchandise is organized and restocked
- Oversee supervisor tasks
- Add new employees into the system
- Count registers and insert earnings to the system
- Close and open park with alarm.
Sales Associate
Miami Lakes Automall
09.2020 - 10.2021
- Make 50 outbound calls daily
- Send emails and texts to communicate with customers
- Wait on guests in the showroom.
- Log all guests in our CRM follow up database and complete a tailored needs analysis to identify each consumer's individual vehicle needs and wants.
- Value building product presentations
- Demonstration Ride
- Present the dealer offer
- Close deals through product knowledge, value building presentations and a consultative approach.
- Prepare paperwork upon deal agreement
- Proper Delivery of vehicle to customer using OS+ delivery checklist
- Follow up with customer after delivery to ensure a happy experience.
Education
High School diploma -
Miami Dade College
Skills
- Strong negotiation skills
- Target achievement
- Deal structuring
- Relationship building
- Sales conversion
- Product demonstrations
- Comfortable working under pressure
- Adaptability
- Strong work ethic
- Time management
- Leading
- Excellent customer service
- Extensive knowledge of the automotive industry
- Maintaining great relations with existing clients
- Teamwork and excellent communication
- Finance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Volkswagen of South Miami
05.2025 - Current
Sales Associate
Florida Fine Cars
04.2023 - 05.2025
BDC Manager
Miami Lakes Automall
10.2021 - 04.2023
Sales Associate
Miami Lakes Automall
09.2020 - 10.2021
Assistant Manager
Launch Trampoline Park
01.2020 - 04.2020
Representative
Flytec Computers Inc
07.2019 - 01.2020
Assistant Manager
Planet Air Sports Family Fun Center
04.2017 - 04.2019
High School diploma -
Miami Dade College
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