Harold Sams
Atlanta,GA
Summary
Results-driven leader with a strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with a focus on fostering a productive and positive team culture. Proficient in fostering strong stakeholder relationships, implementing innovative solutions, and working efficiently in a remote environment to enhance customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Director - Account Management
Textkernel
01.2018 - Current
- Increase revenue year-over-year by brokering multi-year long-term deals exceeding millions of dollars and leveraging consultative sales methods to expand account value, including examples where clients grew from modest $25K annual contracts to ACVs nearing $200K through strategic account management
- Grow and manage long-term strategic partnerships with high-value global accounts, tripling ACV for multiple clients through proactive account management and ensuring full product utilization
- Lead cross-functional teams (sales, customer support, development) to align internal efforts with client business goals, driving improvement in customer satisfaction and operational efficiency
- Collaborate with key stakeholders, from C-suite executives to end users, providing strategic guidance and offering specialized consulting to ensure the solution meets both high-level strategic goals and day-to-day operational needs, improving overall efficiency
- Spearhead SaaS adoption and global rollout initiatives, overseeing onboarding, integrations, and migrations for enterprise clients to ensure seamless transitions, boosting product utilization and service efficiency
- Advise C-suite and senior stakeholders on account growth strategies, aligning SaaS solutions with business objectives and contributing to product enhancements that increase customer engagement and ACV
- Lead full sales cycle from prospecting to account management, serving as the primary contact for key global accounts, driving customer satisfaction with a focus on securing long-term relationships and sustained revenue growth
- Mentor and coach account managers, encouraging team development and ensuring successful execution of key initiatives while promoting revenue growth
Selling Branch Manager
Kelly Services
01.2017 - 01.2018
- Achieved sales targets and identified new business opportunities through strategic initiatives
- Recruited, trained, and mentored high-performing sales, recruiting and onsite teams
- Led regular sales and recruiting meetings and provided performance feedback
- Built and maintained strong client relationships, serving as the primary contact for updates and resolutions
- Managed budgets, forecasting, and ensured compliance with company policies
- Organized community events for brand visibility
- Prepared progress reports and adjusted strategies as needed
Project Manager
Bibliotheca
01.2013 - 01.2017
- Built and maintained strong relationships with top-tier clients, acting as the primary point of contact for project updates and issue resolution, delivering client-focused solutions
- Ensured timely completion of projects by effectively managing schedules and meeting critical deadlines
- Utilized Jira and Trello to track project milestones and deliverables, ensuring projects stayed on schedule and within scope
- Indirectly managed and coordinated cross-functional teams, facilitating communication and collaboration to achieve project goals
- Act as a key liaison between clients and internal product teams, providing feedback to drive product enhancements and ensure solutions are tailored to client requirements
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- People management
- Operations management
- Project management
- Creativity and innovation
- Employee development
- Organizational development
- Budget management
- Business planning
- Issues resolution
- Negotiation
- Hiring and retention
- Business development
- Contract negotiation
- Partnerships and alliances
- Sales management
- Customer retention
- Customer relationship building
- Customer account management
- Client relations
- Analytical thinking
- Conflict resolution
- Task delegation
- Market analysis
- Financial analysis
- Team leadership
- Staff training/development
- Customer service
Timeline
Director - Account Management
Textkernel
01.2018 - Current
Selling Branch Manager
Kelly Services
01.2017 - 01.2018
Project Manager
Bibliotheca
01.2013 - 01.2017
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