Harold Santiago
New York,NY
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Public Safety Officer
Julliard
Manhattan, NY
11.2022 - Current
- Developed relationships with community members through proactive engagement initiatives aimed at improving quality of life
- Displayed strong decision-making abilities when responding rapidly to dangerous or high-pressure scenarios
- Prepared detailed incident reports following investigations.
- Created, saved and shared documents for internal team and customers.
- Produced high-quality spreadsheets, documents and presentations for customer-facing and internal needs.
Server/Cashier
Dallas BBQ
Manhattan, NY
01.2008 - 05.2016
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness and orderliness of the dining area at all times
- Provided excellent customer service to all patrons, ensuring satisfaction and repeat business.
- Answered incoming calls and responded to customer inquiries.
- Responded promptly to customer complaints in a professional manner.
Group Leader/Intern
The Green Institute, US
Manhattan, NY
01.2009 - 08.2009
- Instructed students on animation techniques
- Performed basic technical support.
- Compiled detailed reports highlighting project progress and issues encountered.
- Utilized computer software such as Adobe Photoshop and After Effects to create animations.
- Prepared presentations showcasing completed projects.
Janitor
Realty Services INC, US
Manhattan, NY
01.2009 - 08.2009
- Responded quickly to emergency clean-up requests in order to maintain a safe environment
- Tracked inventory levels at job sites in order to maintain adequate supplies throughout the duration of a build
- Maintained effective communication with clients, contractors and other stakeholders regarding progress on projects.
- Managed team supplies to maintain budgets and meet work demands.
- Checked quality of work regularly through inspections and official assessments.
Education
Associate of Arts -
New York Institute of Technology
01-2030
High School Diploma -
High School Of Arts And Technology
New York, NY06.2008
Skills
- Security Management
- Safety and Risk Assessments
- Back Office Operations
- Advanced MS Office Suite Knowledge
- Administrative Support
- Complex Problem-Solving
- Customer Satisfaction
- Languages
- Spanish
- Office Administration
- Data Entry
Certification
- CPR
- Security
- ADA
Languages
Spanish
Native/ Bilingual
Timeline
Public Safety Officer
Julliard
11.2022 - Current
Group Leader/Intern
The Green Institute, US
01.2009 - 08.2009
Janitor
Realty Services INC, US
01.2009 - 08.2009
Server/Cashier
Dallas BBQ
01.2008 - 05.2016
Associate of Arts -
New York Institute of Technology
High School Diploma -
High School Of Arts And Technology
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