HAROLD SCARBOROUGH
Oklahoma City,OK
Summary
Experienced case manager with a strong desire to work for a reputable company in a stable environment. Skilled in providing specialized care based on individuals\' unique life circumstances. Demonstrated leadership and strategic capabilities with a goal of facilitating the reintegration of the less fortunate to help them achieve a better quality of life.
Overview
26
26
years of professional experience
1
1
Certification
Work History
VETERAN EMPLOYMENT CONSULTANT & CASE MANAGER
Volunteers of America
2024.05 - Current
- As a Veteran Employment Consultant, I worked with veterans, providing the assistance they need in finding employment and support in areas that were a barrier to obtaining employment
- I assisted in addressing complex barriers that kept the veterans I worked with focused on their employment needs
- I helped keep the veterans empowered to pursue the goal we would set working as a team
- I used client-centered techniques to help reintegrate the homeless veterans into a different state of living
- Working with a Veteran Liaison, we were able to conduct research within the community to find employment that would be a good fit for veterans
- I helped veterans participate in skills assessments that would help them apply their military skills and experience to civilian opportunities.
INTEGRATED CASE MANAGER I
Urban League of Greater Oklahoma City
2022.04 - 2024.04
- I work under the general supervision of the Director of Workforce Career & Development Coordinator
- I serve as a point of contact for resources and guide the clients to access supportive services offered by the Urban League of Greater Oklahoma City and other community partners
- I am responsible for direct services, referrals, and delivery of integrated services to clients through Workforce & Career Development and other Urban League of Greater Oklahoma City programs
- I implement operational program activities to provide direct assistance and outreach services that lead to self-sufficiency for individuals
- I offer client links to Urban League resources and partner organizations.
PATIENT CARE COORDINATOR
Quest Diagnostics
2018.06 - 2021.10
- I managed a substantial amount of inbound and outbound calls daily
- I developed open and effective channels of communication with each provider and member
- I exercised excellent listening and oral communication skills
- I scheduled telephonic calls following pre-approved scripts and guidelines provided
- I responded to e-mails, IMs, and Voicemail messages promptly and professionally
- I took appropriate action to ensure compliance with company policy and procedures, standards of conduct, and state and federal rules, regulations, and laws.
CASE MANAGER I
Red Rock Behavioral Health Services
2017.10 - 2018.02
- I provided practical help, advocacy, coordination, individualized support, direct assistance, and supervised service to consumers
- I assisted in developing, writing, implementing, evaluating, and revising consumer service plan goals and objectives
- I coordinated approved assistance, facilitated communication, and advocated for consumers.
MEDICAL PRACTICE BUSINESS ADMINISTRATOR
INTEGRIS Health/INTEGRIS Medical Group
2007.10 - 2016.04
- I worked as an Operational Clinic Site Administrator for thirteen practitioners and thirty-plus support staff
- I oversaw practice operations, including hiring, supervising, evaluating, and developing personnel, working closely with the Medical Director and other physicians to discuss financial and operational issues of the medical facility.
RADIOLOGY TECHNICIAN
INTEGRIS Health/INTEGRIS Medical Group
1998.10 - 2007.10
- I completed diagnostic radiographic procedures for two Health Care Facilities
- I served a diverse caseload, including newborns, infants, children, adolescents, adults, and geriatric patients
- I interpreted data and provided recommendations to nursing staff and physicians for optimal patient care
- I managed twenty-five to fifty procedures per forty-hour shift while maintaining high-quality patient care.
Education
Master of Business Administration (M.B.A.) -
University of Phoenix
Bachelor of Science (Healthcare Administration) -
University of Phoenix
Skills
- Management Skills
- Problem Solving Skills
- Decision Making Skills
- Collaboration Skills
- Negotiation Skills
- Communication Skills
- Organizational Skills
- Conflict Resolution Skills
- Critical Thinking Skills
- Active Listening Skills
- Public Speaking Skills
Certification
Certified Case Manager with the Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS)
Accomplishments
- Community Involvement:
- I worked as a community navigator during the COVID-19 epidemic.
- I coordinate volunteers who provide meals for over three hundred homeless clients on Thanksgiving Day.
- I coordinated flu clinics.
- I mentored over one hundred youths as a youth minister.
- I instruct regular sessions of parents in a Strengthening Families Program sponsored by Faith Network.
References
- Ollivett Brothers, (405) 424-5243 Ext. 107
- D. Dean Riley, (405) 463-9216
- Courtenie Jackson, (405) 696-2981
- Sharryc Smith, (405) 531-0960
Area Of Expertise
Case Management | Risk Management | Organizational Management | Culture Change Management
Timeline
VETERAN EMPLOYMENT CONSULTANT & CASE MANAGER
Volunteers of America
2024.05 - Current
INTEGRATED CASE MANAGER I
Urban League of Greater Oklahoma City
2022.04 - 2024.04
PATIENT CARE COORDINATOR
Quest Diagnostics
2018.06 - 2021.10
CASE MANAGER I
Red Rock Behavioral Health Services
2017.10 - 2018.02
MEDICAL PRACTICE BUSINESS ADMINISTRATOR
INTEGRIS Health/INTEGRIS Medical Group
2007.10 - 2016.04
RADIOLOGY TECHNICIAN
INTEGRIS Health/INTEGRIS Medical Group
1998.10 - 2007.10
Bachelor of Science (Healthcare Administration) -
University of Phoenix
Certified Case Manager with the Oklahoma Department of Mental Health and Substance Abuse Services (ODMHSAS)
Master of Business Administration (M.B.A.) -
University of Phoenix
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