HAROLD SEALS
New Orleans,LA
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Crypto NOLA Academy
New Orleans, LA
11.2021 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Monitored phone calls to provide feedback and coaching.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Explained benefits, features and recommendations to maximize client retention.
- Audited customer account information to identify issues and develop solutions.
- Reviewed accounts for payments received or approved credit arrangements.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Agent
Gala Games
Jackson, WY
12.2018 - 12.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Helped clients navigate online systems within established frameworks to obtain services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Reviewed files, records and other obtained documents to respond to customer requests.
Sales Manager
Nissan of New Orleans
New Orleans, LA
03.2014 - 09.2018
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Internet Sales Manager
Ray Brandt Nissan
Harvey, LA
01.2009 - 03.2014
- Maintained relationships and followed up with customers.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
Education
Some College (No Degree) - Business Administration And Management
- Fall 1991 - Dean's List
- Fall 1991 - Honor Roll
Some College (No Degree) - Business Administration And Management
- Fall 1989 - Honor Roll
- Music scholarship Recipient
- Participated in marching band for 3 year
- ROTC
Skills
- Client Relations and Retention
- Call Center Operations
- One Call Resolution
- Delegating Work
- Team Building and Leadership
- Time Management
- Decision Making
- Policy Enforcement
- Handling Escalations
- Conflict Resolution Techniques
- Performance Evaluations
- Verbal and Written Communication
- Problem-Solving
- Issue Resolution
- Leading Team Meetings
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Team Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager - Crypto NOLA Academy
11.2021 - Current
Customer Service Agent - Gala Games
12.2018 - 12.2021
Sales Manager - Nissan of New Orleans
03.2014 - 09.2018
Internet Sales Manager - Ray Brandt Nissan
01.2009 - 03.2014
Southern University At New Orleans - Some College (No Degree), Business Administration And Management
Jackson State University - Some College (No Degree), Business Administration And Management
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