Harold Smith
Hutto,TX
Summary
Operations Manager with extensive experience at Walmart, specializing in project management and team development. Proven ability to analyze data and implement process improvements, resulting in increased productivity and enhanced customer satisfaction. Skilled in training and motivating teams to excel in high-pressure environments, consistently achieving operational excellence and maintaining quality standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Walmart
Manor, Texas
11.2023 - 02.2025
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Team Lead(Overnight/Front End)
Walmart
Taylor, TX
11.2014 - 11.2023
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated tasks appropriately according to individual skill sets.
- Identified opportunities for process improvements, implementing changes when required.
- Trained new staff in relevant processes and procedures.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Delegated daily tasks to team members to optimize group productivity.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Audited company's legal documents to verify compliant policies and procedures.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ03-2028
Skills
- Project management
- Data analysis
- Customer service
- Team building
- Employee training
- Process improvement
- Delegation
- High-pressure environments
Certification
- Received IT Certification from Keystone International in 2002
- Food Operations Certification to manage food side of business
Timeline
Operations Manager
Walmart
11.2023 - 02.2025
Team Lead(Overnight/Front End)
Walmart
11.2014 - 11.2023
Bachelor of Arts - Business Management
University of Phoenix
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