Harold Taylor

Led cross-functional teams to deliver an optimal customer experience.

Developed roadmaps to reflect the customer experience from end to end.

Established milestone charts to ensure leadership and other stakeholders were informed.

Ensured all stakeholders were involved to ensure all requirements were met.

Managed stakeholder engagement throughout all projects.

Recognized by AT&T for being in the top 3% in 2023 for performance and achievement.

Delivered exceptional results month over month by reducing costs by 30%.

Developed schedule, cost and scope baselines for projects.

Developed training materials to ensure the experts focused on delivering an excellent customer experience.

Consistently developed high performing teams that became self-organized.

Managed vendors and ensured all service level agreements were met.