Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harold Troyer

Newnan,GA

Summary

Results-driven Technical Services Manager with a strong focus on safety compliance and troubleshooting techniques. Proven ability to lead cross-functional teams and coordinate maintenance schedules to enhance operational efficiency. Dynamic professional with extensive experience in technical service management within the energy sector. Recognized for effective communication and training staff on best practices, leading to improved service delivery and customer satisfaction. Experienced in managing technical services, with a strong emphasis on project management, team leadership and strategic planning. Proven ability to troubleshoot complex technical issues while overseeing daily operations and ensuring customer satisfaction. Notable strengths include communication, critical thinking, and problem-solving skills, all of which contribute to improving operational efficiency in past roles. Skilled Technical Services Manager specializing in problem-solving and safety compliance. Successfully coordinated maintenance schedules and addressed client technical inquiries, resulting in streamlined operations and enhanced team performance. Results-driven Technical Services Manager known for high productivity and efficient task completion. Have specialized skills in project management, network security, and cloud computing solutions. Excel in leadership, problem-solving, and communication, ensuring successful team collaboration and client satisfaction.

Overview

31
31
years of professional experience

Work History

Technical Services Manager

Willexa Energy, LLC.
Indian Trail, North Carolina
08.2015 - Current
  • Managed technical service operations for energy solutions and support teams.
  • Coordinated equipment maintenance schedules and ensured compliance with safety standards.
  • Led cross-functional teams to address client technical inquiries and resolve issues.
  • Trained staff on best practices for energy systems and customer service protocols.

National Service Manager

BOGE Air Compressors
Atlanta, Georgia
02.2012 - 08.2015
  • Managed national service operations for air compressor products across multiple regions.
  • Trained and supported service technicians on best practices and equipment maintenance.
  • Coordinated service schedules to ensure timely responses to customer inquiries.
  • Developed and implemented service strategies to enhance customer satisfaction.

Product Manager

BEKO Technologies, Inc.
Atlanta, Georgia
06.2008 - 08.2011
  • Conducted market research to identify customer needs and industry trends.
  • Managed product lifecycle from concept through launch and post-launch analysis.
  • Developed and maintained product roadmaps aligning with strategic business goals.

Service Manager

Domnick Hunter
Charlotte, North Carolina
01.1995 - 06.2008
  • Coordinated service schedules and technician assignments efficiently.
  • Trained new staff on equipment and customer service protocols.
  • Managed daily operations for service team at leading gas purification company.

Education

Bachelor of Science - Political Science

Muskingum College
New Concord, OH
05-1991

Skills

  • Safety compliance
  • Troubleshooting techniques
  • Tech support
  • Problem solving
  • Software updating
  • Activity monitoring

Timeline

Technical Services Manager

Willexa Energy, LLC.
08.2015 - Current

National Service Manager

BOGE Air Compressors
02.2012 - 08.2015

Product Manager

BEKO Technologies, Inc.
06.2008 - 08.2011

Service Manager

Domnick Hunter
01.1995 - 06.2008

Bachelor of Science - Political Science

Muskingum College
Harold Troyer
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