Cellphone, mac and pc hardware an software management
Harold Valenciaga
Computer Technician
Miami,FL
Summary
Young hardworking and passionate job seeker with strong organizational and with excellent troubleshooting skills. Eager to secure entry-level IT position in your company. To seek and maintain full-time position that offers improvement of knowledge, personal growth and professional challenges utilizing interpersonal skills and excellent time management for computers problem-solving.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Technician
SteadyFix
Hialeah, Florida
03.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Recovered critical information from data back ups to restore functionality.
- Recommended new and replacement hardware and software purchases.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Set up and maintained user accounts and client access.
Computer, Tablet and Cell Phone Technician
Self Employed
San José De Las Lajas
09.2017 - 12.2022
- Erased user data, debugged application issues and refurbished devices for resale.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Installed, reset and restore operating systems on different Apple, Microsoft and Android devices.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
- Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
Professor of Computer Science
Agrarian University Of Havana
San José De Las Lajas, Mayabeque, Cuba
09.2015 - 07.2017
- Teach creation and administration of online content management systems.
- Teach how to install computers.
- Teach how to design specific networks based on the company's needs using the available budget.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
- Participate as a tutor of thesis work and member of the jury for the presentation of students' theses
Education
Bachelor of Science - Software Engineering
09.2010 - 07.2015
Skills
Empathy
Teamwork
Creativity
Critical thinking
Listening ability
Patience
Liderazgo
Software
Management Tools for office work documents
Certification
Computer Engineering Degree
Timeline
Technician - SteadyFix
03.2023 - Current
Computer, Tablet and Cell Phone Technician - Self Employed
09.2017 - 12.2022
Professor of Computer Science - Agrarian University Of Havana
09.2015 - 07.2017
Computer Engineering Degree
06-2015
Universidad Agraria De La Habana - Bachelor of Science, Software Engineering
09.2010 - 07.2015
Technical Bachelor in IT
07-2008