Harold White
Austin,TX
Summary
Dynamic professional with extensive experience at TDHCA, excelling in customer service and tax analysis. Proven ability to resolve conflicts with empathy, enhancing customer loyalty. Skilled in data entry and relationship building, consistently improving satisfaction ratings through effective communication and critical thinking. Committed to staying current with industry regulations and best practices.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative Date Entery
TDHCA
10.1996 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
Tax Analyst
TDHCA
10.1996 - 08.2017
- Analyzed tax issues and made recommendations for remediation to management.
- Conducted targeted tax research to facilitate informed project planning and compliance efforts.
- Managed relationships with external auditors, providing timely responses to requests for information and resolving any discrepancies.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Researched tax issues and stayed current on all federal and state tax laws.
- Conducted internal reviews of financial statements, identifying errors or inconsistencies that could impact overall tax liability calculations.
- Stayed current on ever-changing tax laws, attending professional development courses and subscribing to industry publications.
- Attended continuing education and [Type] courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
- Maintained database of federal and state tax laws and regulations to promote uniform policy and procedural compliance.
Education
No Degree - Business Administration
National Education Center
Dallas, TX08-1986
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Good Phone Etiquette
- Relationship building
- Call center experience
- Microsoft Excel
- Call management
- Data collection
- Clerical support
- Document control
Timeline
Customer Service Representative Date Entery
TDHCA
10.1996 - 08.2018
Tax Analyst
TDHCA
10.1996 - 08.2017
No Degree - Business Administration
National Education Center
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