Harold Wright
Brooklyn Park,MN
Summary
Adept Solid Waste Field Foreman with a proven track record at City Of Minneapolis Public Works, enhancing client relations and securing repeat business through exceptional project management and customer service. Expert in waste management and documentation, I excel in workforce management and problem-solving, significantly improving operational efficiency and team collaboration. Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 30 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills. Focused Foreman considered expert in planning, assigning and directing work tasks. Dedicated team player committed to maintaining safe, clean job sites. Pursuing role where hard work and dedication will be highly valued. Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures. Seasoned field foreman bringing demonstrated safety management and performance optimization skills gained during experience in busy settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Qualified Bus Driver aiming to fulfill [Job Title] role. Well-versed in maintaining efficient route times while retaining diligent focus on safety. Solid foundation of knowledge and experience, mastery of DOT regulations and safety protocols. Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and [Number] years of experience in Bus Driver roles. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.
Overview
42
42
years of professional experience
Work History
Solid Waste Field Foreman
City Of Minneapolis Public Works
1990.04 - Current
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Optimized resource allocation by closely monitoring project progress and making necessary adjustments as needed.
- Streamlined documentation processes to ensure timely submission of reports to management regarding project status updates or issues encountered in the field.
- Assisted with recruitment efforts, identifying top talent for field operations roles within the company.
- Managed efficient teams of up to 110 employees.
- Managed subcontractors effectively, ensuring their compliance with company guidelines while maintaining open lines of communication throughout the duration of each project assignment.
- Maintained a safe working environment by enforcing strict adherence to safety policies and conducting regular safety meetings.
- Upheld high standards of professionalism when representing the company during interactions with clients or external stakeholders such as regulatory agencies.
- Served as a liaison between field crews and management, resolving conflicts swiftly to maintain high levels of employee satisfaction.
- Contributed to continuous improvement initiatives within the organization, actively participating in training sessions or workshops aimed at increasing overall operational efficiency.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Bus Driver
Metro Transit Authority
2000.02 - 2015.02
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Received excellent customer reviews for friendly, punctual transport services.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.maintained [Minnesota] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Employed conflict resolution skills to manage disputes or concerns, maintaining peaceful travel environment.
- Operated large vehicles in difficult urban and rural conditions.
- Diffused potential passenger disputes with fairness and professionalism.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Customer Service Supervisor
Qvc-Cvn
1984.01 - 1988.01
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Completed bi-weekly payroll for [Number] employees.
Private Second Class
Minnesota Army National Guard
1982.11 - 1985.09
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Complied with all company policies, local laws, and regulations governing security guard duties.
- Monitored CCTV systems to identify and report suspicious activities, enhancing overall security.
- Conducted vehicle patrols around perimeter, deterring potential security threats.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
Education
High School Diploma -
West High School
2800 Hennepin Ave S06.1982
Skills
- Customer Relations
- Task Delegation
- Waste Management
- Scheduling
- Worksite safety
- Critical Thinking
- Safety policies and procedures
- Effective Communication
- OSHA Compliance
- Problem-solving abilities
- Multitasking
- Dependable and Consistent
- Excellent Communication
- Organizational Skills
- Job Prioritizing
Timeline
Bus Driver
Metro Transit Authority
2000.02 - 2015.02
Solid Waste Field Foreman
City Of Minneapolis Public Works
1990.04 - Current
Customer Service Supervisor
Qvc-Cvn
1984.01 - 1988.01
Private Second Class
Minnesota Army National Guard
1982.11 - 1985.09
High School Diploma -
West High School
Similar Profiles
John KrumreyJohn Krumrey
Water Distribution Operator at City Of Minneapolis Public WorksWater Distribution Operator at City Of Minneapolis Public Works
Julie YoungJulie Young
Construction/Maintenance Sewer Foreman at City Of Minneapolis Public WorksConstruction/Maintenance Sewer Foreman at City Of Minneapolis Public Works
Julio AriasJulio Arias
City Inpsector II at City of Missouri City Public WorksCity Inpsector II at City of Missouri City Public Works