Harold J Gross III
Charleston,SC
Summary
SUMMARY
I am the primary communication link between the Air Force services, the news media, the surrounding community, other military services, government agencies, and my own internal audience. I publish communication products through radio, television, video, and web content for worldwide distribution. I am skilled in photography, videography, journalism, and media relations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Public Affairs Specialist
Air Force Reserves
Springfield, MA
06.2022 - Current
- Put together and disseminated videos and other media content.
- Maintained professionality and efficiency while working closely with leadership.
- Posted and updated content on company's website and social media outlets.
- Develop storyboards and shooting scripts to plan out each scene prior to filming.
- Edit raw footage into a final product using non-linear editing systems such as Final Cut Pro or Adobe Premiere.
- Set up and operate video cameras, audio recorders, lighting equipment, props, and other related production equipment.
- Develop film, print photos, and make digital copies of existing photos.
- Set up lighting equipment and adjust camera settings to capture desired images.
- Compose creative shots from different angles that are visually appealing.
Customer Service Manager
Pursuit Aerospace
Malden, MA
03.2023 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Negotiated contracts with suppliers to obtain best value for goods and services.
- Researched vendor pricing trends to support negotiation of new contracts or renewals of existing contracts.
Aircraft Armament System Journeyman
United States Air Force, USAF
Hurlburt Field, FL
11.2014 - 06.2022
- Completed standard inspections to assess wear and damage to Aircraft’s, Munitions, and Weapon Systems.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
- Tackled and addressed top-level, high-priority issues.
- Supervised troops and lead teams on task, operations, exercises, and deployments
- Expedited duty shifts and facilitated maintenance and loading procedures
Executive Administrative Assistant
College of Charleston
Charleston, SC
07.2008 - 10.2014
- Coordinated meeting and work schedules for staff teams and executives.
- Created PowerPoint presentations used for diverse business needs.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
- Bolstered brand awareness by creating and executing marketing campaigns utilizing trade shows, round-tables and webinars.
Education
Bachelor of Arts - English
College of Charleston
Charleston, SC05.2013
Skills
- Supervision & leadership
- Speech Writing
- Media Relations
- Photography
- Producing videos
- Web Content Management
- Government relations
- Social Media Posting
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations at Hickam Air Force Base, HI
- Awarded 3 Decorations in my Air Force career.
- Hand picked as the Group Commanders Executive Assistant.
- Weapons load Crew of the year twice.
Certification
- Joint Task Force Professional management
- Secret Clearances
- CPR
Timeline
Customer Service Manager
Pursuit Aerospace
03.2023 - 03.2024
Public Affairs Specialist
Air Force Reserves
06.2022 - Current
Aircraft Armament System Journeyman
United States Air Force, USAF
11.2014 - 06.2022
Executive Administrative Assistant
College of Charleston
07.2008 - 10.2014
Bachelor of Arts - English
College of Charleston
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