Harold Jon Castro
Dubai,Phillipines
Summary
A motivated professional with experience in administrative support, virtual assistance, customer service, sales, and technical support. Skilled in assisting with executive schedules, coordinating client communications, and supporting day-to-day operations. Quick to learn new tasks and technologies, with strong problem-solving, teamwork, and communication skills. Committed to contributing positively to organizational goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Virtual Assistant
Freelance
Chicago, United States
06.2021 - 12.2025
- Managed tasks remotely, including calendar scheduling, email management, service automation, social media management, and document preparation for clients
- Handled data entry and organized files
- Supported client needs to ensure efficient operations
Administrative assistant
KEC International Limited
Manila, Philippines
01.2019 - 04.2021
- Managed executive’s calendar and scheduled meetings and appointments
- Responded to emails and handled correspondence
- Performed data entry, maintained records, and organized files for easy access
Sales/Collection Representative
Fundline Finance Corporation
Manila, Philippines
05.2017 - 12.2018
- Visited clients daily to collect payments and maintain positive relationships
- Assisted clients in understanding loan options and promoted company services
- Developed skills in customer service, sales, and marketing strategies
- Built rapport with clients to support trust and repeat business
Technical support coordinator
Open Access Management Provider Inc.
Manila, Philippines
01.2016 - 04.2017
- Diagnosed and resolved software and hardware issues for customers
- Maintained high customer satisfaction through clear communication and problem-solving
- Trained new team members to improve overall team performance
Coordinator
Culinaria Manpower Agency
Manila, Philippines
11.2014 - 12.2015
- Assisted in recruiting, interviewing, assigning, and training new employees according to company and client requirements
- Helped process employee documentation and ensured compliance with company policies
- Coordinated with clients and internal teams to support staffing needs
- Supported onboarding and assisted new hires in adjusting to workplace
Telephone operator
Hyatt Hotel
Manila, Philippines
04.2013 - 09.2014
- Managed busy switchboard, handling approximately 150 calls daily
- Provided customer service by addressing inquiries and resolving issues
- Directed calls to appropriate departments efficiently
Education
Bachelor of Arts - Mass Communication
New Era University
Manila, Philippines 03.2009 - 05.2013
Skills
- Management skills
- Communication skills
- Dedicated and willing to learn
- Critical thinking
- Teamwork
Languages
English
Upper intermediate
Filipino - Tagalog
Native
Timeline
Virtual Assistant
Freelance
06.2021 - 12.2025
Administrative assistant
KEC International Limited
01.2019 - 04.2021
Sales/Collection Representative
Fundline Finance Corporation
05.2017 - 12.2018
Technical support coordinator
Open Access Management Provider Inc.
01.2016 - 04.2017
Coordinator
Culinaria Manpower Agency
11.2014 - 12.2015
Telephone operator
Hyatt Hotel
04.2013 - 09.2014
Bachelor of Arts - Mass Communication
New Era University
03.2009 - 05.2013