Harold K. German
Sleepy Hollow,NY
Summary
Resourceful professional trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
17
17
years of professional experience
Work History
Front Desk Clinic Supervisor
ANDRUS: Mental Health Division
Yonkers, NY
04.2023 - Current
- Deliver effective onboarding and training to new and existing employees and cross-train staff members in other job roles to maximize coverage.
- Direct and supervise team of 5 employees with daily operations.
- Enhance efficiency and accuracy of workflows by developing and implementing comprehensive operational policies and procedures.
- Keep tabs on project development and provide timely guidance to colleagues.
- Optimize team performance through continuous monitoring of employee productivity, providing constructive feedback, and offering coaching support.
- Direct daily operations of clinic, including scheduling appointments, assigning tasks to staff members, and ensuring compliance with regulations.
- Monitor inventory levels of supplies and equipment, ordering additional items as needed.
- Verify insurance eligibility 24 hours prior to client's visit using
Bilingual Engagement Specialist
ANDRUS: Mental Health Division
White Plains, NY
11.2021 - 03.2023
- Led, directed, and supported strategic initiatives for the intake of hospitals, schools, foster care agencies, and CPS referrals.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Answered telephones promptly and courteously while providing general information about the organization's services.
- Verified insurance coverage for services rendered at facility.
- Ensured compliance with HIPAA regulations concerning privacy practices within the department.
- Conducted outreach activities to identify and engage members of the community in need of services.
Billing Dept. Intake Coordinator
The Mental Health Association of Westchester, MHA
New York, NY
10.2013 - 06.2021
- Member of Front Desk Workflow Committee advancing open communication between billing, front desk, and central scheduler.
- Improved department efficiency through training and operational concept designs.
- Utilized extensive knowledge of Medicare, Medicaid, commercial, HMO and other third-party payers to support eligibility.
- Ensured that all insurance verification processes were complete 48 hours in advance reducing denials for timely filing.
- Initiated daily contact to insurance companies to obtain information required to assure accurate payment of claims.
- Utilized multiple electronic health records (EHR) to organize, review and investigate eligibility for rebilling or adjustments.
- Developed methods to keep on top of open claims and contributed to maximizing front-end efforts increasing reimbursements.
- Versed in HIPAA compliance.
Central Scheduler
The Mental Health Association of Westchester, MHA
New York, NY
02.2011 - 09.2013
- Spearheaded the Central Scheduling Deptartment at MHA helping to standardize intake practices, drive more patient volume and increase management control.
- Coordinated scheduling, patient relationship management, insurance eligibility and confidentiality of patient information, enhancing collaboration with community providers to support integrated care.
- Ensured that all registration/information were streamlined and potential challenges were anticipated in advance, refining the quality of care of the patient.
- Oversaw patient concerns, guaranteeing that needs were addressed appropriately.
- Maintained patient set-up, monitored electronic health records, and verified transfer of data in a timely manner, improving the speed and quality of service.
- Responded to incoming calls in accordance with established customer service standards and departmental procedures providing optimal customer service.
ACT Team Program Assistant
The Mental Health Association of Westchester, MHA
New York, NY
04.2007 - 01.2011
- Administered diverse range of support to Team Leader, assessing staff circumstances and patient needs in order to establish clear program objectives.
- Charted medical records including treatment plans, case list, program logs, monthly reports, and electronic charting audits, ensuring that all documents were in compliance with NY State Office of Mental Health (OMH).
- Assisted Team Leader in assuring all authorizations were obtained; prepared staff statistics and batch/billing reports for monthly billing purposes.
- Communicated relevant scheduling and program information to staff, offering quality support as they conducted their work in the community.
- Initiated and sustained a trusting relationship with patients, expressing compassionate support in helping them through challenging situations.
Education
Bachelor of Arts - Theater and Performance
SUNY Purchase
Skills
- Fluent in English and Spanish
- Training and Mentoring
- Office Management
- Mail and Packages
- Customer Service
- Clerical Duties
- Time Management
- Oral and Written Communications
- Team Oversight
- Administrative Skills
- Supply Replenishment
- Strong Leadership
- Problem-Solving Skills
- Staff Supervision
- Scheduling and Planning
- Microsoft 365
Workshops Attended
ANDRUS, Mental Health Division
- Cultural Competence, 2022
- Application of HIPAA in Behavioral Health, 2022
- The Justice Center of Code of Conduct, 2022
- Mandated Reporter Training: Identifying and Reporting Child Abuse NYS (online), 2021
NOTABLE RECOGNITION
- Member of the Sanctuary Core Team at Andrus, 2022-2023: Promoted safety and recovery from adversity through the active creation of a trauma informed community.
- Worker Wellness Champion Award, 2017: In recognition of valuable contributions to The Mental Health Association of Westchester.
- Certificate of Appreciation, 2015: For service and contributions to the English as a Second Language program sponsored by the New York State Office of New Americans.
Timeline
Front Desk Clinic Supervisor
ANDRUS: Mental Health Division
04.2023 - Current
Bilingual Engagement Specialist
ANDRUS: Mental Health Division
11.2021 - 03.2023
Billing Dept. Intake Coordinator
The Mental Health Association of Westchester, MHA
10.2013 - 06.2021
Central Scheduler
The Mental Health Association of Westchester, MHA
02.2011 - 09.2013
ACT Team Program Assistant
The Mental Health Association of Westchester, MHA
04.2007 - 01.2011
Bachelor of Arts - Theater and Performance
SUNY Purchase
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