Harold Wilcox

Recruited, hired, and trained all restaurant staff, including servers and hosts.

Scheduled employees to ensure optimal shift coverage.

Streamlined restaurant processes to enhance guest experience.

Monitored finances, analyzing sales and expenses for efficiency.

Enforced food handling regulations to ensure guest safety.

Promoted restaurant initiatives to attract new customers.

Resolved customer complaints to maintain satisfaction levels.

Completed paperwork including sales, inventory, and attendance reports.

Executed security checks according to established protocols.

Performed detailed cleaning of aircraft interiors and exteriors.

Collaborated with team members to achieve project objectives within deadlines.

Coached and trained team members to enhance job performance.

Assisted in training new employees on route service duties, policies, procedures, and safety protocols.

Tracked inventory levels on truck using handheld scanner technology to ensure accuracy of orders.

Operated power lift gate equipment safely when loading and unloading merchandise from truck.

Prepared invoices and collected payments from customers while providing excellent customer service.

Maintained positive relationships with customers using good communication and follow-through abilities.

Trained and mentored new sales representatives.

Oversaw cash register balancing, transaction reconciliation, and earnings deposits to bank.

Managed payroll, timekeeping, and onboarding paperwork for new hires and terminations.

Conducted interviews, selected candidates, trained personnel, and supervised staff effectively.

Drove sales through suggestive selling techniques and product knowledge sharing with customers.

Delivered comprehensive training to food preparation and customer service staff to enhance team performance.

• Recruited, hired, and trained all restaurant staff, enhancing overall team performance.
  Scheduled employees to ensure optimal coverage for all shifts.
  Enforced food handling regulations and safety guidelines to protect guest well-being.
  Resolved customer complaints to maintain high satisfaction levels.
  Completed necessary paperwork, including sales, inventory, and attendance reports.
  Oversaw training for over 40 team members, ensuring adherence to operational standards.
  Verified quality and quantity of prepared food before serving to customers.