Haroldo Castillo
Summary
An experienced professional dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized leader that builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Excellent trainer and mentor skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Talented in monitoring inventory levels and predicting product demand. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Attentive to detail and creates displays which engage and intrigue. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering a thirteen year background in management in various successful work environments delivering and exceeding expectations. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Food and Beverage Team Leader
Target
09.2023 - Current
- Orchestrated performance-oriented environment by closely supporting all team members
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Boost sales with top-notch merchandising abilities and expertise in implementing sound promotions
- Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
General Merchandise/Fulfillment Team Leader
Target
05.2022 - 09.2023
- General Merchandise/Fulfillment Team Leader with talent for Operations and Visual Merchandising of store
- Strong knowledge of fulfillment and food/general merchandising functions
- Communicative and team-oriented with proficiency in maintaining a guest centric environment while exceeding goals and metrics
- Proven history of fostering efficiency and productivity to meet team, individual and management objectives
- Communicated and coordinated planogram execution with store management
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales
- Monitored stock to maintain sufficient quantity of featured product
- Built effective partner store relationships to improve customer satisfaction
- Assisted in gathering and moving materials and equipment for assigned displays
- Authorized invoice payments and merchandise returns
- Developed and oversaw strategies for improving operational efficiency and accuracy
- Trained, mentored and motivated employees to maximize team productivity
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies
- Motivated employees to share ideas and feedback
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Store Support Supervisor
Transformco "Sears"
03.2018 - 02.2021
- Participated in the selection and hiring of new team members, ensuring a strong fit with company culture and values.
- Collaborated with store management to develop promotional events, driving customer engagement and loyalty.
- Implemented effective merchandising techniques, leading to increased product visibility and sales growth.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Assistant Store Manager
Sears Holdings Corporation
02.2017 - 02.2018
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Loss Prevention Manager
Sears Holdings Corporation
09.2014 - 02.2017
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Investigated and documented thefts and suspicious activity to improve issue prevention
- Participated in regional loss prevention meetings to stay up-to-date on industry trends and best practices for safeguarding business assets effectively.
- Investigated and interviewed individuals suspected of shoplifting or internal theft.
- Monitored compliance to operational, safety, and inventory control procedures, including physical security standards.
- Trained members of management and store employees on loss control and prevention measures.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Lead - Hardlines
Sears Holdings Corporation
07.2013 - 08.2014
- Monitored customers for signs of security concerns and escalated issues to management.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with HR on recruitment efforts for the hardlines department, attracting top talent and maintaining a high-performing team.
- Conducted regular audits of department operations, identifying areas for improvement and implementing corrective actions as needed.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional customer service, resolving issues quickly and professionally while maintaining strong relationships with clientele.
- Analyzed sales data to identify opportunities for improvement, implementing targeted promotional activities that drove revenue growth.
Backroom Lead
Sears Holdings Corporation
07.2011 - 06.2013
- Verified safe and secure storage of merchandise and supplies.
- Supported store management in developing a high performance team by assisting in scheduling and supervision of Backroom Associates, as well as training and coaching on backroom processes and standards.
- Partnered with selling and sales support associates to provide superior customer service.
- Participated in interviews with job applicants and provided input to the Store Manager or Operations Assistant Store Manager during the selection process.
- Ensured that all Backroom Associates used proper merchandise handling and safety equipment and adhered to the safety requirements.
- Accompanied the Store Manager or Assistant Store Manager during weekly business reviews to assist in identifying areas of opportunity and developing action plans for improving the department's performance.
- Assisted in resolving customer issues and complaints; escalated issues to Store Manager or Operations Assistant Store Manager as necessary.
- Moved up to 50 lbs. in weight to maintain flow of merchandise.
- Assisted in leading and developing a team of associates.
- Formed strong partnerships and communicated well with store team members and management.
- Used email and attachments, computer systems to access, input, modify or print information and executed moderately complex programs or analyses.
Education
No Degree - Kinesiology
The University of Texas At El Paso
El Paso, TXSkills
- Improvement plan knowledge
- Program Evaluation
- Coaching and Mentoring
- Issue Research
- Order Management
- Team Leadership
- Operations
- Multitasking and Prioritizing
- Customer Service and Engagement
- Proficient in verbal/written English and Spanish
Timeline
Food and Beverage Team Leader
Target
09.2023 - Current
General Merchandise/Fulfillment Team Leader
Target
05.2022 - 09.2023
Store Support Supervisor
Transformco "Sears"
03.2018 - 02.2021
Assistant Store Manager
Sears Holdings Corporation
02.2017 - 02.2018
Loss Prevention Manager
Sears Holdings Corporation
09.2014 - 02.2017
Lead - Hardlines
Sears Holdings Corporation
07.2013 - 08.2014
Backroom Lead
Sears Holdings Corporation
07.2011 - 06.2013
No Degree - Kinesiology
The University of Texas At El Paso
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