Summary
Overview
Work History
Education
Skills
Paperspresentations
Expertiseskills
Timeline
Generic
HAROLD T. GEORGE

HAROLD T. GEORGE

HENDERSON,USA

Summary

Harold has more than 30 years of professional services experience in higher education with a demonstrated history in the information technology industry. Harold is highly skilled in business processes, procurements, customer relationship management, business process improvement, strategic planning, sales and account management. Harold is known for the ability to leverage technology and optimize processes to improve operations and enhance the student experience. Successful in closing in excess of $ 5 million in services in 2022-2023.

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

45
45
years of professional experience

Work History

General Manager, Professional Services

Strata Information Group
08.2010 - 10.2024
  • Company Overview: Privately held Consulting firm focused on Higher Education Technology
  • Oversee the management of 65+ professional technology consultants providing direction for project assignments and professional development of each consultant
  • Manage Enterprise Wide Technology procurement engagements with Clients
  • Business development (Sales) with assigned special clients, working with clients to identify technology needs and projects
  • Assist Sales and Marketing in answering prospective customers RFPs
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Senior Account Executive

Strata Information Group
07.2002 - 08.2010
  • Company Overview: Privately held Consulting firm focused on Higher Education Technology
  • Responsible for Business development (Sales) for named accounts
  • Managed scores of consulting projects as assigned by ownership
  • Project Manager for complex technology projects
  • Managed large multi-million dollar enterprise-wide technology procurement projects
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
  • Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.

Product Specialist

Jenzabar, Inc.
07.2001 - 07.2002
  • Company Overview: Provides ERP, Portal and Instruction Management Solutions to post secondary education marketplace
  • Provide technical support to Sales and Marketing team by demoing solutions to prospective customers
  • Conducts executive overview presentations for prospective clients
  • Provide on site needs analysis of prospective customers to qualify customers for potential sale
  • Assist Sales and Marketing in answering prospective customers RFPs
  • Assist Product Marketing Managers in identifying new functionality needed in product to meet needs of marketplace
  • Provides ERP, Portal and Instruction Management Solutions to post secondary education marketplace

Director of Administrative Technology & Information Services

ST. MARY’S UNIVERSITY
01.1994 - 01.2001
  • Company Overview: Private University in San Antonio, Texas with Undergraduate, Graduate and Law Programs
  • Management of the University’s ERP systems
  • Guide ERP planning, design and implementation
  • Supervise a support staff, work with area coordinators for administrative systems, interact with the University community at all levels, and work in cooperation with the Director of Network Services and Director of Academic Technology Services
  • Provide leadership in planning and design for ERP systems, with a clear understanding of the goals and operations of the University and the various administrative units
  • Implement and respond to changes to the administrative system on an ongoing basis
  • Provide leadership in the integration of technology between administrative and academic needs
  • Private University in San Antonio, Texas with Undergraduate, Graduate and Law Programs
  • Designed and implemented a Faculty Advising System which provided on-line access to student information to Faculty Advisers
  • Responsible for implementing a Document Imaging System to provide on-line access to all documents tracked by the University Financial Aid Office
  • Responsible for the implementation of student access to online grades, schedules, account information via the Web
  • Responsible for the development of a University Data Warehouse to provide strategic reporting capabilities and Business Intelligence systems to the executive level administrators within the university

Vice President Client Services

CARS INFORMATION SYSTEMS CORPORATION
01.1990 - 01.1994
  • Company Overview: Provides administrative software applications to the post secondary education marketplace
  • Member of the corporate executive management committee, responsible for decisions relating to the setting and implementing of short and long term corporate goals
  • Established and implemented Total Quality Management (TQM) philosophies for the Client Services Division
  • Responsible for 35 professional Client Services personnel
  • Managing a budget in excess of $ 3.6 million
  • Design and operation of the software implementation process
  • Design and operation of 24x7 Hot-line Response Center for Customers
  • Corporate Liaison with National Association of CARS Users a client user group membership of 105 Colleges and Universities and over 300 end user members
  • Conduct Technology Studies and prepare 3-5 Year Strategic Technology Plans for clients
  • Technical support to the Sales and Marketing Division
  • Provides administrative software applications to the post secondary education marketplace
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.

Account Manager

CARS INFORMATION SYSTEMS CORPORATION
07.1985 - 01.1990
  • Company Overview: Provides administrative software applications to the post secondary education marketplace
  • Maintain full working knowledge in all areas of university and college administration
  • Expertise maintained in Admissions, Financial Aid, Registration, Alumni/Development and Financial and business operations
  • Installation and implementation of the CARS/UNIX system software at client site
  • Conduct on-site needs assessment, training of MIS and operational office staff in the uses of the CARS software
  • Customization of data entry screens, reports, tables and the database to meet the needs of the client
  • Client Support Track Coordinator for the General Ledger, Account Payable and Student accounting modules
  • Providing design specifications to senior program analysts
  • Provides administrative software applications to the post secondary education marketplace

Director of Accounting and Information Systems

FAIRLEIGH DICKINSON UNIVERSITY
01.1984 - 07.1985
  • Company Overview: Large Private multi-campus University in Northern New Jersey
  • Development, maintenance, control and operation of the Bursar's office, internal audit functions, insurance, inventory control, Administrative computer center and academic production forecasts
  • Managed and directed the development and user of administrative computer systems for the student accounting functions
  • Maintained, faculty records consisting of course assignments, verified and approved assignments in regard to budget approved academic plans
  • Work with the central university MIS staff in designing internally developed administrative software systems in the Admissions, Registration and Student Accounts areas
  • Acted as the lead User Coordinator for the research and evaluation of packaged administrative software systems
  • Large Private multi-campus University in Northern New Jersey

Campus Statistical Analyst

FAIRLEIGH DICKINSON UNIVERSITY
01.1983 - 01.1984
  • Company Overview: Large Private multi-campus University in Northern New Jersey
  • Verified faculty payroll/personnel forms to the approved academic plans
  • Provided Business Manager with analysis of academic programs by class size, faculty teaching hours and release time
  • Worked with Business Manager and Deans in forecasting short and long range academic plans and strategic planning
  • Structured data to provide analytical insight into what production reports meant concerning income/expense ratios, student credits or income to faculty hours or expense
  • Large Private multi-campus University in Northern New Jersey

Accounts Supervisor

FAIRLEIGH DICKINSON UNIVERSITY
01.1980 - 01.1983
  • Company Overview: Large Private multi-campus University in Northern New Jersey
  • Supervised the proper billing and collection of all student accounts receivable
  • Counseled parents and students regarding ways to meet financial responsibilities to the University
  • Assisted in the design, development, implementation and training of the computerized bursar, admissions, registration and records systems
  • Large Private multi-campus University in Northern New Jersey

Education

B. A. - Accounting

Walsh University
North Canton, Ohio

Effective Software Support Workshop
01.1991

NACUBO Business Management Institute
01.1983

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Staff management
  • Customer relationship management
  • Employee scheduling
  • Verbal and written communication
  • Client relations
  • Process improvements
  • Strategic planning
  • Project management
  • Sales expertise

Paperspresentations

  • A Cooperative Approach to Document Imaging, Storage and Retrieval, CAUSE 95, New Orleans, CUMREC 96, Nashville
  • A Data Warehouse Solution Using University Consortia and Business Outsourcing, AIR '99, Seattle, WA, EDUCAUSE '99, Long Beach, CA

Expertiseskills

  • Informix 3.3 Relational Database Management System
  • Informix On-line SQL 5.0 Relational Database Management System
  • Informix OnLine Dynamic Server Systems Administration. Version 7.2
  • UNIX O/S including HPUX, AIX
  • SQL, Cognos Impromptu, Powerplay, IQ software
  • LOTUS 1-2-3, MS-Excel, MS-Word, MS-Windows, MS-Office, Windows 95/98/NT/2000
  • Hardware experience with DEC VAX, HP RISC, IBM RS6000, Unisys U6000/70-85

Timeline

General Manager, Professional Services

Strata Information Group
08.2010 - 10.2024

Senior Account Executive

Strata Information Group
07.2002 - 08.2010

Product Specialist

Jenzabar, Inc.
07.2001 - 07.2002

Director of Administrative Technology & Information Services

ST. MARY’S UNIVERSITY
01.1994 - 01.2001

Vice President Client Services

CARS INFORMATION SYSTEMS CORPORATION
01.1990 - 01.1994

Account Manager

CARS INFORMATION SYSTEMS CORPORATION
07.1985 - 01.1990

Director of Accounting and Information Systems

FAIRLEIGH DICKINSON UNIVERSITY
01.1984 - 07.1985

Campus Statistical Analyst

FAIRLEIGH DICKINSON UNIVERSITY
01.1983 - 01.1984

Accounts Supervisor

FAIRLEIGH DICKINSON UNIVERSITY
01.1980 - 01.1983

NACUBO Business Management Institute

B. A. - Accounting

Walsh University

Effective Software Support Workshop

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HAROLD T. GEORGE