Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harolicia Hart

Riverview,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Administrative and Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Kenific Group
10.2022 - Current
  • Manage sensitive account information securely while adhering to strict privacy guidelines and regulations.
  • Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business and streamline call center processes for improved efficiency and reduced wait times.
  • Exceed performance metrics consistently, earning recognition as a top performer within the team.
  • Updated account information to maintain customer records.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Sales Associate

Concentrix
01.2020 - 09.2022
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Developed new client relationships by actively engaging with potential customers.
  • Achieved monthly sales targets, maintained a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Universal Customer Service Representative

Expert Global Solutions Inc.
02.2015 - 12.2019
  • Unforgettable customer satisfaction by addressing and resolving complex inquiries in a timely manner.
  • Prevented escalations by effectively handling challenging situations with empathy and patience.
  • Increased first-call resolutions through comprehensive knowledge of company products and services.
  • Active communication between customers and internal departments for efficient problem resolution.

Crew Member

McDonald's Restaurant
05.2012 - 01.2015
  • Improved customer satisfaction by providing friendly and efficient experience at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

High School Diploma -

Spoto High School
Riverview, FL

Skills

  • Data Entry
  • Protect PII
  • Sufficient Product Knowledge
  • Conflict Resolution
  • Account Management
  • Clerical Support

Certification

2-14 Life & Annuity, March 2019

Timeline

Customer Service Representative

Kenific Group
10.2022 - Current

Sales Associate

Concentrix
01.2020 - 09.2022

Universal Customer Service Representative

Expert Global Solutions Inc.
02.2015 - 12.2019

Crew Member

McDonald's Restaurant
05.2012 - 01.2015

High School Diploma -

Spoto High School

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Harolicia Hart