Seasoned leader with 10+ years of experience in Supply Chain, Logistics and Trade Compliance with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inbound Logistics and Claims Director—Promotion
Dr. Reddy’s Laboratories
Princeton, NJ
11.2023 - Current
Lead the NAG Inbound Logistics team, designing and implementing KPIs to drive business growth, cost reduction, and team performance
Establish and lead NAG Supply Chain Security
Aligning with CTPAT criteria, developed SOPs and training materials for vendor and supplier compliance
Direct a multi-geographic team, overseeing all logistics and claims activities for DRL NAG and managing complex international trade requirements
Led implementation of Logistics Platform for Shipment bidding, tendering, tracking and freight invoicing resulting in Cost saving of about 15% year over year
Lead logistics and transportation efforts for new product launches, ensuring seamless execution
Act as SME and leader for process improvement initiatives, including inventory optimization and supply chain efficiencies, fostering cross-functional collaboration
Provide strategic leadership by delivering updates on global logistics trends and targeted updates during regional or weather-related disruptions
Inbound Logistics and Claims Manager
Dr. Reddy’s Laboratories
Princeton, NJ
03.2020 - 11.2023
Ensured timely release of all international inbound shipments for DRL NAG, providing necessary documentation when required
Facilitated prompt inbound processing for materials and drug products, resolving inventory discrepancies efficiently
Led the implementation of the Auto Batch Release dashboard in S4Hana
Guided logistics integration for product launches, achieving seamless CMO integration and 100% compliance
Managed end-to-end logistics, resulting in a 25% cost savings through trade lane optimization
Ensured 100% accuracy in Schedule B assignments and Customs rulings
Strengthened freight forwarder relationships, achieving a 98% on-time payment rate and improving performance by 20%
Improved domestic logistics for the Canadian market, enhancing service levels by 15%
Reduced transportation costs by 10% through effective rate negotiation
Achieved a 100% resolution rate for freight claims through thorough investigations
Ensured seamless coordination for international shipments and DEA documentation
Achieved a 98% on-time delivery rate for secondary distribution
Increased team productivity by 15% through effective management and process improvements
Logistic Distribution Analyst
Bristol-Myers Squibb Inc.
New Brunswick, NJ
08.2018 - 03.2020
Owned distribution interfaces with 3PL, leading to a 20% increase in operational efficiency
Reported and assessed KPIs/metrics for PR and CA, ensuring a 98% on-time payment rate for invoices
Resolved stock issues through collaboration with IT and finance, reducing discrepancies by 15%
Managed inventory accuracy and designed an exception management process, improving claim resolution times by 25%
Managed the logistics budget with finance and compliance, achieving a 10% reduction in budget variances
Reviewed 3PL contracts with legal, procurement, and operations, improving contract compliance by 30%
Acted as SME in cross-functional forums, enhancing customer satisfaction by 20% through a new claims review process
Assessed compliance of processes, implementing improvements with quality, operations, and regulatory teams, increasing process efficiency by 15%
Supported audits for GMP/GDP/Health authorities, ensuring zero audit findings through coordination with quality assurance, regulatory, and operations departments
Senior Customer Logistics-International
Church & Dwight
Ewing, NJ
06.2015 - 08.2018
Execute international orders, including new customer setup, logistics coordination, and documentation for shipments with freight forwarders and warehouses for assigned accounts, achieving a 98% on-time delivery rate
Coordinate efforts with contract manufacturers, planners, warehouses, and forwarders to ensure made-to-order POs are produced and shipped within communicated lead times, resulting in a 15% reduction in lead time variability
Ensure compliance with department metrics and align processes with overall company goals, maintaining a 100% compliance rate
Run and maintain the Open Order Report (VLOOKUP) for weekly sales reviews, improving order tracking accuracy by 20%
Lead continuous process improvement efforts for Sample & OS&D reporting and processing procedures, reducing processing time by 25%
Manage ad-hoc projects, currently leading the integration of 40+ Latin America export accounts previously serviced from our Mexico branch, with 80% of the project successfully completed, resulting in a 30% increase in operational efficiency
Customer Service Representative (Level III)
Cannon Recruiting LLC
Pennington, NJ
08.2014 - 04.2015
Deliver exceptional customer service to premier clients, processing brokerage and bank account maintenance requests accurately and efficiently, while safeguarding information integrity and client privacy
Conduct thorough research and take ownership of problems from initial contact to resolution, ensuring a seamless client experience
Act as a liaison between clients and branch offices, addressing account maintenance, online access issues, and funds transfer services
Education
MBA - Business Administration
Rider University
Lawrenceville, NJ
12.2015
Bachelor of Science - Business Administration, Human Resource Management, Management & Leadership
Rider University
Lawrenceville, NJ
05.2010
Skills
Warehousing & Distribution
FDA, CBP & DEA regulations
Freight Claims management
SAP Products
EDI, BI, TMS
Intermodal and Cold Chain Logistics
3PL, Vendor Relations Management
Inventory Management & Reconciliation
Budgeting
Financial Acumen
Risk Assessment
CGMP & GDP
Performance metrics analytics
Strategic planning & Decision-Making
Team building and motivation
Project management experience
Organizational change management
Effective communication techniques
Process improvement strategies
Strong leadership skills
Resource allocation efficiency
Certification
People Centric Management Certification. Employee Centricity Inc, 2024