HAROLYN DINGLE
Homestead
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations. Excelled in complaint handling and customer service, leveraging Microsoft Office proficiency and assertiveness to resolve issues effectively. Demonstrated ability to maintain customer data confidentiality and manage inbound calls, contributing to significant improvements in customer relations.
Overview
12
12
years of professional experience
Work History
Dital and Credit Customer Service
Macys Credit And Customer Service
07.2022 - Current
- Handled sensitive customer information with discretion, adhering strictly to privacy regulations and company guidelines.
- Enhanced customer satisfaction by addressing and resolving inquiries and complaints in a timely manner.
- Managed high-volume phone lines while maintaining professionalism under pressure, ensuring efficient call routing and accurate documentation of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Representative
Ritz Carlton Globel Reservations
07.2015 - 08.2020
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Managed high-volume workload while maintaining strong attention to detail and accuracy.
- Implemented innovative sales techniques that contributed to revenue growth over time.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
Mobile Claim Processor
Assurant Solution
02.2012 - 04.2015
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL06.1984
Skills
- Customer Focus
- Complaint Handling
- Assertiveness
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Customer Relations
- Microsoft Office
- Data Entry
- Product and service knowledge
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Inbound Call Management
Timeline
Dital and Credit Customer Service
Macys Credit And Customer Service
07.2022 - Current
Senior Representative
Ritz Carlton Globel Reservations
07.2015 - 08.2020
Mobile Claim Processor
Assurant Solution
02.2012 - 04.2015
High School Diploma -
Miami Norland Senior High School
Similar Profiles
Sydney EngleSydney Engle
Selling Specialist- Furniture and BeddingBackline at Macys Credit And Customer ServiceSelling Specialist- Furniture and BeddingBackline at Macys Credit And Customer Service
Gaiola TheluscaGaiola Thelusca
Customer Service Representative at Macys Credit And Customer ServiceCustomer Service Representative at Macys Credit And Customer Service
Christiana LabarberaChristiana Labarbera
Backline Disputes Representative at Macys Credit And Customer ServiceBackline Disputes Representative at Macys Credit And Customer Service