Haronee Fikre
Los Angeles,CA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. A passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. I'm a thorough team contributor with strong capabilities. A dedicated leader, mentor, and problem solver, committed to crafting solutions that resonate and inspire.
Overview
9
9
years of professional experience
Work History
General Manager
Star Coffee Ethiopian Restaurant and Bar
01.2016 - 07.2024
- Answer incoming calls, verbal communication, memory, taking orders, teamwork, waiting on tables, serving food and drinks, multitasking, cleaning bathrooms, cash register, basic math, exchanging money at fast pace, regularly asked to train new employees.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales Associate
Forever 21
05.2016 - 09.2016
- Welcomed guests, suggested fashions to meet their needs, guided them to desired departments, worked shifts at cash registers, assisted with price mark downs and facilitated inventory, maintained customer satisfaction by responding to all complaints.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Education
Bachelor of Arts - Business Administration And Management
Eastern Washington University
Cheney, WAHigh School Diploma -
Mt. Rainier High School
06.2016
Skills
- Fluent in Amharic
- Familiar with typing, filing and answering phones
- Able to learn new skills quickly
- Outstanding customer skills
- Successful in dealing with difficult customers
- Able to think independently and quickly resolve problems
- Ability to work under pressure
- Decision making
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Verbal/written communication
- Cash Register Operation
- Client Service
- Conflict Resolution
- Product Sales
- Sales expertise
- Meeting deadlines
- Professional Demeanor
- Business Development
- Friendly and Helpful
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Reliable and Responsible
- Organization
- Goal-Driven
- Team Leadership
- Building Customer Loyalty
- Engaging with Diverse Customers
- Product Knowledge
Timeline
Sales Associate
Forever 21
05.2016 - 09.2016
General Manager
Star Coffee Ethiopian Restaurant and Bar
01.2016 - 07.2024
Bachelor of Arts - Business Administration And Management
Eastern Washington University
High School Diploma -
Mt. Rainier High School
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