Haroon Arman
Seattle,WA
Summary
Technician & management expert in the field of Customer support and services, Project management, Supply chain management, Online order platform, Inventory management, Data Analyst, IT Support management, Desktop support, System Administration, Network administration, Mobile Money, CRM, ERP, SAP.
Overview
10
10
years of professional experience
Work History
Senior Engineer
LTI Mindtree - Microsoft
Seattle, WA
12.2019 - 09.2023
- Global repair advisory team member for Microsoft customer services and support.
- Providing Tier III services to CSS/ MS Services centers Tier I & II agents around the globe.
- Assisting team in resolution of escalated tickets in variant issues of hardware support for surface and Xbox devices.
- Reconciliation of online repair orders for all Xbox and Surface devices.
- Diagnosing and resolving repair order issues originating from Microsoft service partners within an SLA.
- Engaging with internal Microsoft support and operation teams when necessary to resolve systemic faults in CRM and ERP for SAP Platform.
- Fraud analysis for scraped/blocked surface and Xbox devices.
Corporate/Alternative Channels Manager
Afghan Wireless
Kabul, Afghanistan
02.2018 - 11.2019
- Responsible for prospection, on boarding and overseeing Mobile Money business development for NGOs including UN agencies, developmental and other humanitarian organizations.
- In charge of MM market development of new electronic channels including payment aggregates, online payments, and International Money Transfer partnerships.
- Assigned to develop special MM payments value chains including enrollment of Argo-value chains, super-markets, airlines, fuel stations, schools, universities, hotels, restaurants and cafes to accept merchant payments across Afghanistan.
- Actively participate in the development of the My Money – corporate / enterprise business plan, product development, sales and marketing strategy in liaison with the Head of Operations.
- Actively pursue and acquire on an on-going basis, new and competitive accounts for NGO, UN with emphasis on Direct Cash and E-Voucher payments and transfer services
IT Support Team Lead
Global Technology
Kabul, Afghanistan
12.2013 - 02.2018
- Leading overall IT teams for Afghanistan Ministry of defense(MOD)
- Performing recruitment and training of new & replaced IT Support
personals - Providing complex Desktop support & Technical solution for all MOD Support
- Ticket assignment through foot print server to IT teams
- Review completed tasks to ascertain compliance with standards
- Guiding stuff for new changes in network & Security policies implementations.
- Providing technical assessment in generated troubleshoots.
Education
BBA - Management Information Systems
Kardan University
Kabul, Afghanistan 01-2014
Some College (No Degree) - Data Analysis
Google
OnlineSome College (No Degree) - AWS - Going Cloud Native
Amazon
OnlineSome College (No Degree) - Cybersecurity
Palo Alto
OnlineSome College (No Degree) - IT Project Management
India School of Business
India Some College (No Degree) - Microsoft Certified System Administrator
Microsoft
OnlineSkills
- Data Analysis
- Order Management Analyst
- Customer support & services
- Desktop Support
- System Administration
- Networking
- Corporate Sales
- Alternative channels management
- Mobile Money
- Microsoft Visual Studio Code
- DevOps
- Supply Chain Management
- SAP
Timeline
Senior Engineer
LTI Mindtree - Microsoft
12.2019 - 09.2023
Corporate/Alternative Channels Manager
Afghan Wireless
02.2018 - 11.2019
IT Support Team Lead
Global Technology
12.2013 - 02.2018
BBA - Management Information Systems
Kardan University
Some College (No Degree) - Data Analysis
Google
Some College (No Degree) - AWS - Going Cloud Native
Amazon
Some College (No Degree) - Cybersecurity
Palo Alto
Some College (No Degree) - IT Project Management
India School of Business
Some College (No Degree) - Microsoft Certified System Administrator
Microsoft
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