Haroon Iqbal
Troy,MI
Summary
Objective-driven Principal Architect / Senior Solutions Architect with over 20 years of experience delivering scalable, secure, and AI-augmented enterprise solutions across the public sector, automotive, and healthcare industries. Recognized for driving digital transformation through cloud-native architectures, Pega platform leadership, and Agentic AI systems.
At Ford, I led the reengineering of the GESB platform, reducing product publishing timelines by 90% and enabling seamless distribution to over 5,000 global dealerships across the U.S., Europe, the Middle East, Africa, Canada, Mexico, and Brazil. At Stellantis, I architected and implemented a Pega Center of Excellence (CoE), developing reusable components and standardized processes for onboarding, intake, training, and deployment—resulting in over $2 million in cost savings through code reuse and operational efficiency.
Expert in building agentic AI pipelines using LangChain, FAISS, OpenAI, and LangGraph to power intelligent assistants, workflow automation, and RAG-based knowledge systems. Adept at translating complex business needs into actionable technical strategies, managing multi-vendor environments, and leading high-performing agile teams.
Overview
25
25
years of professional experience
1
1
Certification
Work History
ENTERPEUNER
HANDS INFOTECH INC.
Troy, USA
09.2010 - Current
- Founded and scaled Hands Infotech as a product innovation and consulting firm specializing in healthcare, AI, and government IT solutions.
- Designed and launched Hoscomm, a HIPAA-compliant mobile application enabling patient-centric communications for hospitals; successfully secured Series A funding, and led its acquisition by Compuware.
- Built and productized Sigma Health Pro, a modular EHR/EMR platform with an integrated Immunization Information System (IIS) aligned to CDC 4.1 specifications. Currently listed under GSA MAS Contract #47QTCA25D007T and marketed to the U.S. Government agencies.
- Driving technical innovation in the Agentic AI space, with hands-on development in: Retrieval-Augmented Generation (RAG) pipelines, LangChain, LangGraph, LangSmith, vector databases (FAISS, Chroma), and MCP servers including GitHub MCP Server, PostgreSQL MCP Server, Slack MCP Server, and other micro-integrations across AI-driven care delivery.
- Actively contributing to open-source projects and proof-of-concept tools via GitHub, and showcasing commercial capabilities through SigmaHealthPro.com.
Pega - Lead System Architect /Senior Enterprise Architect
Booz Allen, IRS
, Remote
02.2024 - 04.2025
- Currently holding the IRS security clearance until 05/10/2027.
- Integrated Pega Constellation UI to modernize the end-user experience using a micro-frontend architecture that improved performance and maintainability.
- Data Virtualization: With Pega Infinity 8.7 and higher, leveraged System of Record (SoR) pattern via Data Pages (D-prefixed) with refresh strategies to dynamically serve reference and transactional data from IRS mainframes and SSA systems.
- Developed RESTful services using Pega DX API v2 for seamless integration with external IRS systems, and decoupled front-end interfaces.
- Integration: Designed Service-SOAP and Connect-File integrations for nightly batch SSN validation, using Data Flows and File Listener orchestration for high throughput.
- Application Design and Development: Pega code development, testing for 508 bugs, and issues. Proving comprehensive solutions to comply with the code for voice, tab, and keyboard navigations.
- Demonstrated a strong understanding of Pega methodologies and their practical application in real-world enterprise solutions.
- Auditing & Compliance: Implemented comprehensive audit trail, field-level tracking, and automated archival for legal data retention compliance under IRS Publication 1075.
- Translated complex business processes and customer requirements into clear and actionable requirement artifacts, such as BRDs, functional specifications, and user stories.
- Ensured adherence to best practices in requirements management, including artifact traceability, version control, and change control.
- Monitoring and Analytics: Embedded Pega Predictive Diagnostic Cloud (PDC) and Pega Infinity custom ADM models for runtime anomaly detection and proactive resolution.
- Documented business rules and collaborated on the work type structure based on a comprehensive business needs analysis.
- Contributed to rule and flow design, including the development of initial user interfaces and process flows.
- Possess strong knowledge of interface and integration technologies, translating technical requirements into impactful, customer-centric solutions.
- Provided application design, architecture, and application development for IRS applications.
Pega - Lead Systems Architect /Senior Enterprise Architect
Booz Allen, FDA
, Remote
07.2022 - 02.2024
- Provided LSA technical services for developing ASCA programs including code reviews, branch mergings, deployments and monitoring through PDC for performance an security issues.
- Providing LSA technical services for developing ASCA programs: Pega peer review component, App Factory, CoE Front, and other Pega platforms.
- Building FDA common components, including electronic submission, industry user case tracker, workflow, and ASCA accreditations.
- Designed and delivered Pega Constellation UI workflows for the ASCA accreditation submission process and industry case tracker, increasing user adoption, and reducing onboarding time.
- Developed decoupled front-end interfaces using Pega DX API v2, enabling multi-platform integration across internal FDA tools and third-party apps.
- Case Type Hierarchy: Designed using the Pega Case Management pattern, with stage-based life cycle orchestration, dynamic sub-processes, and multi-level case locking strategies for parallel approvals.
- Architected reusable FDA common components, including electronic submissions and industry workflows, aligned with Pega's best practices.
- Integrated Pega solutions with FDA's internal identity and access systems to support secure and personalized experiences across multiple user roles.
- Integration Layer: Implemented robust, scalable RESTful integrations using Connect-REST rules with OAuth2 authentication for real-time verification with internal FDA systems and external SDO repositories.
- Partnered with the App Factory team to enforce LSA guardrails and promote scalable application patterns for future FDA platform rollouts.
- Security Architecture: Enforced attribute-based access control (ABAC), field-level encryption, and role-driven access, aligned with FISMA/NIST standards.
- Decisioning: Used decision tables, decision trees, and strategy rules to drive rule-based conformance validations, with business rule delegation for SMEs to manage without code changes.
Pega - COE Lead System Architect /Senior Solution Architect
Alphabet, Google
, Remote
11.2021 - 07.2022
- Company Overview: Providing support for design and architectural best practices for Pega applications within Google.
- Providing support for design and architectural best practices for Pega applications within Google.
- Help develop the self-service portal for the Google citizen developers.
- Providing LSA technical services for developing common components/frameworks: Pega peer review component, App Factory, CoE Front, and other Pega platforms.
- Building the Alphabet's common components, including Ticket Management, Approval Process, Google Drive, Calendar, GUTS, Bugnizer, BIG Query, BIX Extraction, and other reusable components and frameworks.
- Design a self-service portal for the citizen developers at Alphabet, including portfolio management, demand management, solution delivery, and operational management.
- Develop artifacts for the COE reusable components, roadmap, governance, and performance health check; design and develop a repository, and make the artifacts searchable.
- Providing support for design and architectural best practices for Pega applications within Google.
Pega CoE - Lead Systems Architect /Senior Enterprise Architect
Fiat Chrysler, FCA
Auburn Hills, USA
06.2019 - 12.2021
- Providing support for design and architectural best practices for Pega applications within the FCA Pega Cloud platform.
- Working with FCA's digital transformation strategy using Pega technologies for their warranty, quality, and safety domains.
- Providing technical expert services, including database designs, application architecture, code reviews, design reviews, configuration walkthroughs, performance tuning, phase readiness reviews, and ongoing support for their Pega platform.
- Building the CoE governance process, standards, policies, guidelines, and reusable components artifacts for their global CoE.
- Working with product vendors for bug fixes, platform maintenance, upgrades, and other software patch releases.
- Performance tuning, monitoring application health checks, and assisting application teams in debugging issues.
- Pega upgrades minor and major versions, including in-place and migration upgrades from on-premise to the Pega Cloud.
Pega CoE - Lead System Architect /Senior Solution Architect
FORD MOTOR COMPANY
Dearborn, USA
01.2013 - 06.2019
- Managed Global Extended Services Business (GESB) - a multiyear, multimillion-dollar global initiative to transition from Legacy Mainframe systems to the Enterprise Pega Application.
- Brought in to manage the Global Extended Services Business (GESB) - a multiyear, multimillion-dollar global initiative to build common systems for configuring ESB products and sell the products in globally diverse regions of North America, Europe, Emerging Markets (EMEA), and Asia Pacific countries.
- Merged six unique applications from culturally diverse regions into a single, configurable global system.
- Effected global business alignment in standardizing different processes into global processes.
- Supported transition teams to navigate from the classic waterfall delivery model to agile methodologies.
- Reduced the time to launch ESB products to the market from months to just a few days.
- Coached global teams from the USA, Germany, India, and the Middle East; empowered individual decision-making, fostered team self-organization, and mediated conflict between the development team and product owners.
PEGA Lead System Architect /BPM Developer
HAWAII MEDICAL SERVICES ASSOCIATION
Hawaii, USA
01.2010 - 01.2013
- Led the effort to successfully establish the Pega/PRPC Center of Excellence (CoE) at HMSA.
- Managed onshore and offshore teams.
- Developed a specific reference architecture and compliance framework.
- Established Pega CoE, developed standards, guidelines, and other CoE artifacts.
- Enabled HMSA employees with Pega technologies and methodologies.
- Harvested, built, and supported Pega CoE reusable components.
- Led the effort to successfully establish the Pega/PRPC Center of Excellence (CoE) at HMSA.
PEGA Lead Systems Architect
PEGASYSTEMS INC.
Cambridge, USA
01.2008 - 01.2010
- A responsible primary technical architect for specific projects, including Kaiser Permanente's call center application, United Health Services's claims administration application, and Amerigroup's member services call center applications.
- Acted as the senior solutions architect for specific projects, serving the technical lead function to ensure that alignment with security best practices is adhered to in solutions.
- Increased client throughput by reducing waste and automating processes.
- Provided design and assisted in the development of a data migration strategy from PeopleSoft to the Pega application.
- Mentored the development team for the Pega migration process from version 5.4 to version 6.6.
Pega Lead Systems Architect /Pega - COE Lead System Architect /Senior Solution Architect
KAISER PERMANENTE
California, USA
12.2008 - 06.2009
- Company Overview: Reengineered Kaiser Permanente's call center application with a new process-centric application.
- Increase the call center throughput by 30% by reducing the first call resolution time.
- Increased customer retention period.
- Reengineered Kaiser Permanente's call center application with a new process-centric application.
Pega Lead System Architect /Senior Solution Architect
UNITED HEALTH GROUP
California, USA
03.2008 - 11.2008
- Company Overview: Replaced appeals and claims processing application with a new process-centric application.
- Decreased claim processing by 30% by automating adjudication processes.
- Boosted customer satisfaction by 10%.
- Increased throughput from 1.3 to 8 per day.
- Replaced appeals and claims processing application with a new process-centric application.
SOA COE - SOA/BPM Senior Solutions Architect
BLUE CROSS BLUE SHIELD OF MICHIGAN
Detroit, USA
01.2007 - 01.2008
- Company Overview: Increased reuse of common services by optimizing the design and development of Card and Member Maintenance Services.
- Increased reuse of common services by optimizing the design and development of Card and Member Maintenance Services.
- Cut processing time to administer any member or provider transactions.
- Increased reuse of common services by optimizing the design and development of Card and Member Maintenance Services.
Technical Program Manager
GENERAL MOTORS
Detroit, USA
01.2004 - 01.2007
- Company Overview: Consolidated test management systems between crash, sled, and component test labs.
- Lowered the time to input from days to hours.
- Increased the lab utilization by reducing the idle time.
- Saved hundreds and thousands of dollars by eliminating duplicate tests.
- Consolidated test management systems between crash, sled, and component test labs.
Java Developer Technical Leader
DAIMLER CHRYSLER CORP.
Auburn Hills, USA
10.2000 - 01.2004
- Company Overview: Trimmed time-to-market incentives from months to only hours.
- Reduced the opportunity cost by launching new incentives in a reduced time.
- Saved $300K per annum by building a solution for business link dealers by replacing the third-party solution.
- Trimmed time-to-market incentives from months to only hours.
Education
Executive MBA -
UNIVERSITY of MICHIGAN ~ Stephen M. Ross School of Business
Post Graduate Diploma - Computer Applications
OSMANIA UNIVERSITY ~ Hyderabad
Hyderabad, IndiaBachelor of Engineering - Mechanical Engineering
OSMANIA UNIVERSITY ~ Hyderabad
Hyderabad, IndiaSkills
- Pega Constellation UI
- AI model integration
- Cloud-native architecture
- Data virtualization
- System of record
- Python programming
- OpenAI APIs
- FastAPI framework
- AWS Lambda and S3
- REST and GraphQL APIs
- Event-driven architecture
- Kafka messaging
- Apache Airflow orchestration
- SQL and NoSQL databases
- GitOps practices
- CI/CD pipelines
- Deployment management
- HL7 and FHIR standards
- LangChain integration
- Vector databases management
- MLOps in progress
- Pega Center of Excellence initiatives
- IT strategy and visioning
- Product design and development
- Performance management systems
- Enterprise-wide IT strategy implementation
- Product launch strategies
- Business process automation techniques
- Reengineered process-centric applications
Certification
- Pega Certified Lead System Architect, Pegasystems, 2023 (Part 1)
- Pega Certified Senior System Architect, Pegasystems, 2011
- Pega Certified System Architect, Pega Systems, 2008
- PMP Certification, Project Management Institute, 2003
- ITIL, IT Infrastructure Library for IT Service Management
- Certified J2EE Architect, Sun Microsystems Inc.
- Certified Java Programmer for Java2.0, Sun Microsystems Inc.
- HADOOP landscape of technologies
- OS/Objective C Language
- Agile Project Management Methodologies
Affiliations
- Volunteering at Sunday school of our local masjid
- Keeping up to date with technological advancements and innovations
Accomplishments
Star Award – Chrysler (Stellantis)
Received the prestigious Star Award for architecting and delivering the Incentive Management Application, which led to a 90% reduction in time-to-market for launching vehicle incentive programs.
Excellence Recognition Award – GESB Transformation Initiative
Recognized for outstanding contributions in digitally transforming the GESB product development lifecycle, including the successful conversion of manual pricing books into a dynamic, data-driven platform that improved speed, accuracy, and collaboration.
Languages
English
Professional
Hindi
Professional
Telugu
Professional
Timeline
Pega - Lead System Architect /Senior Enterprise Architect
Booz Allen, IRS
02.2024 - 04.2025
Pega - Lead Systems Architect /Senior Enterprise Architect
Booz Allen, FDA
07.2022 - 02.2024
Pega - COE Lead System Architect /Senior Solution Architect
Alphabet, Google
11.2021 - 07.2022
Pega CoE - Lead Systems Architect /Senior Enterprise Architect
Fiat Chrysler, FCA
06.2019 - 12.2021
Pega CoE - Lead System Architect /Senior Solution Architect
FORD MOTOR COMPANY
01.2013 - 06.2019
ENTERPEUNER
HANDS INFOTECH INC.
09.2010 - Current
PEGA Lead System Architect /BPM Developer
HAWAII MEDICAL SERVICES ASSOCIATION
01.2010 - 01.2013
Pega Lead Systems Architect /Pega - COE Lead System Architect /Senior Solution Architect
KAISER PERMANENTE
12.2008 - 06.2009
Pega Lead System Architect /Senior Solution Architect
UNITED HEALTH GROUP
03.2008 - 11.2008
PEGA Lead Systems Architect
PEGASYSTEMS INC.
01.2008 - 01.2010
SOA COE - SOA/BPM Senior Solutions Architect
BLUE CROSS BLUE SHIELD OF MICHIGAN
01.2007 - 01.2008
Technical Program Manager
GENERAL MOTORS
01.2004 - 01.2007
Java Developer Technical Leader
DAIMLER CHRYSLER CORP.
10.2000 - 01.2004
Executive MBA -
UNIVERSITY of MICHIGAN ~ Stephen M. Ross School of Business
Post Graduate Diploma - Computer Applications
OSMANIA UNIVERSITY ~ Hyderabad
Bachelor of Engineering - Mechanical Engineering
OSMANIA UNIVERSITY ~ Hyderabad
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