Haroon Zarghon
Round Rock,TX
Summary
Flexible Technical Support Engineer with 10+ years of experience helping clients maintain smooth operations. Expertise in managing Hyper-Converged Infrastructures, Dell PowerEdge servers, Linux, and designing comprehensive virtualization solutions leveraging VMware technologies (ESXi, vCenter, vSphere, vSAN, NSX, HA, DRS, FT, virtual networking, SDDC, VCF) and Microsoft Server environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Dell Technologies
03.2019 - Current
- Effectively resolve escalated technical issues related to VxRail, collaborating with cross-functional teams, and ensuring timely solutions.
Technical Support Engineer
Dell Technologies
03.2019 - 05.2021
- Deliver frontline support for VxRail deployments, upgrade, and hardware.
Technical Support Engineer
Cisco Systems, Inc
08.2018 - 02.2019
- Performed troubleshoot of various problems associated with video conference (Point-to-Point, Multipoint, Voice, Bridges) Endpoint activations, CUCM, SIP, VCS, TMS, TMSXE, TPS, CTS, setup VoIP phones and TANDBERG Endpoints.
Technical Support Specialist
RICOH USA. Austin
07.2017 - 07.2018
- Supported customer technical requirements across hosted services including Active Directory, Exchange, and SaaS
- Demonstrated expertise in hardware, software, anti-virus/malware resolution, VoIP, switching, routing, VMware, XenApp, VPN, and user management
- Ensured optimal connectivity and permissions.
System Administrator
Department of STATE
08.2012 - 05.2017
- Managed, design, deployment, and maintenance of Windows Server environments, led elevated Active Directory operations for efficient user account management and robust security policies, and ensured the seamless monitoring and rapid response to faults and malfunctions in application and print servers.
Education
Certified Associate in project management -
01.2023
BS in Computer Science -
Bakhtar University
03.2013
Diploma in Computer Science -
ATVI
01.2009
Baccalaureate -
Abdul Hadi Davi High School
01.2007
Skills
- Networking: Cisco Routing, Switching (Static Routing, EIGRP, OSPF VTP, STP, RSTP, Trucking, VLANs, Layer3 Switches
- Microsoft: Windows server administration (AD, GPO, DNS DHCP, IIS, O360) SQL Server, Office 365
- Operating System: Windows server 2003, 2016 2019 and Linux (Red Hat, CentOS, Ubuntu)
- Virtualization: (VxRail deployment, Upgrade, Troubleshoot), vSphere (ESXI, vCenter, HA, FT, vMotion, DRS, vSAN), Horizon
- Telepresence &VOIP: (CUCM, VCS, TPS, IP phone and Tandberg/CTS endpoints setup)
- WLAN (Wireless LAN): Cisco Access Points and Bridges (Standalone and controller based), 80211g, 80211n
- Cloud Computing: Microsoft Azure (SaaS, PaaS, IaaS)
- Hardware diagnostics
- Incident Management
- Storage Array Management
- Mobile Device Management
- Server maintenance
- Performance Optimization
- Virtualization Technologies
- Network Administration
- IT Infrastructure Planning
- Data Backup and Recovery
- Technical Documentation
- System Troubleshooting
- Hardware upgrades
- Critical Thinking
- Technical Troubleshooting
- Backup and recovery
- Project Coordination
Certification
- VMware: VCAP-DCV 2024 Deploy: VMware Certified Advanced Professional - Data Center Virtualization
- VCP-DCV 2023: VMware Certified Professional - Data Center Virtualization
- VCP-NV 2023 VMware Certified Professional - Network Virtualization
- VSAN Specialist 6.7, vSAN 8.0.
- Cisco: Cisco Certified Network Associate (CCNA)
- Microsoft: MCSA: Microsoft Certified Solutions Associate
- MCP: Microsoft Certified Professional
- Microsoft Azure (AZ-900, ongoing).
- CompTIA: CompTIA Hardware A+ Ce, CompTIA Network+ Ce, CompTIA Server+.
- VxRail: VxRail Xpert.
References
Available upon request
Timeline
Senior Technical Support Engineer
Dell Technologies
03.2019 - Current
Technical Support Engineer
Dell Technologies
03.2019 - 05.2021
Technical Support Engineer
Cisco Systems, Inc
08.2018 - 02.2019
Technical Support Specialist
RICOH USA. Austin
07.2017 - 07.2018
System Administrator
Department of STATE
08.2012 - 05.2017
Certified Associate in project management -
BS in Computer Science -
Bakhtar University
Diploma in Computer Science -
ATVI
Baccalaureate -
Abdul Hadi Davi High School
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