HAROUN KHALEK

• (5 months +) Responsible for all aspects of the front of the house operations and to deliver high level of guest satisfaction, hiring and training of staff on service standards as well as leading the team while maintaining safe working conditions.
• Training staff to follow restaurant and lounge procedures.
• Responding efficiently and accurately to guest complaints.
• Appraising staff performance and providing feedback to improve service and productivity.
• Advise guests on cocktail and wines based on their personal tastes and food choices.

(2 years 4 months +) Boost brand awareness by establishing strong web and social media presence and provide high quality social media marketing services for significant improvement in sales and exposure.
. Increase small and local businesses exposure by providing digital marketing support through handling their social media accounts.
. Demonstrate excellence in field of digital marketing by providing shareable social media content to various clients.. -Provide relevant services such as monitoring online reputation of company, market their brand, and acquire more customers.
Solutions from given data and business capabilities for improvement.
. Carry out creative skills by designing and optimizing client’s social media profiles to attract more customers and brand awareness.
. Increased user base by promoting brand awareness and launching key marketing efforts.

• Managed operations for the allocated food and beverage service areas within Arlo Hotel, including overseeing staff.
• Participated in the interviewing, hiring, and performance evaluation process of all service.
• Supervised training programs, merchandising, and quality cost control of the assigned food and beverage service areas.
• Planned and facilitated weekly projects with a 100% compliance goal while supervising inventory control and purchasing.
• Created an effective social media marketing strategy to engage with the target audience and grow followers at a steady pace.
• Served as a liaison and advisor to all office administration and personnel to ensure high-quality, consistent guest service.
• Managed work schedules and equipment maintenance and monitored expenses to be within the operating budget.

• (2 years 1 month) Spearheaded the oversight and direction of daily duties, tasks, and events to establish a safe work environment for employees.
• Supervised the employees to ensure compliance with the restaurant's objectives and the health and safety of guests.
• Revitalized and invigorated the appeal, branding, and overall restaurant location, partnering with NY- based PR firms.
• Developed and redesigned all menus, marketing material, branding, web design, wine list, and newly established bar program.
• Devised new approaches for a versatile seasonal menu by collaborating directly with chefs, proprietors, and local vendors.
• Organized, and coordinated art openings in restaurants, aligning with local galleries, local businesses, and schools, increasing brunch sales by 28% within the first three months of tenure and establishing lasting relationships within the community.
• Collaborated with local wine vendors, seeking organic and biodynamic wines that aligned with farm- to-table concepts.
• Observed safety and legal requirements based on the health and labor department requirements, providing adequate safety of staff training and enforcing adherence to all company- and state-related policies, regulations, and protocols.

• (2 years 4 months) Established and implemented goals, strategies, processes, and ideas that effectively generated business and solidified profitability.
• HAROUN KHALEK - page 2 » Developed and implemented revenue enhancement programs to encourage team productivity and build working relationships.
• Orchestrated creating an innovative and vibrant bar program that improved the restaurant's marketability and brand image.
• Maximized profitability by leading a multifaceted, fruitful booking and hosting events across the restaurant, lounge, private dining areas and implementing an open-table process, which significantly improved the revenue by over 35%.