Harouna Coulibaly
Oxon Hill,Maryland
Overview
1
1
Certification
1
1
Language
Work History
Sales Marketer
MSU Billings Jackets and Company
- Oversaw teams planning, implementing and realigning field and base operational strategies
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success
- Handled administrative requirements, maintained records and submitted operational reports
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Developed effective improvement plans in alignment with goals and specifications
Residence Hall Coordinator
Montana State University
- Established consistent relationships with students to maintain professional boundaries
- Empowered students through counseling and skill-building exercises
- Planned and promoted career planning presentations, work experience programs and career workshops
- Oversaw career and job fairs to connect students with area schools and employers
- Identified issues with production, workforce and material sourcing and implemented successful solutions
- Resolved issues and recommended actions based on production and compliance reports
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
Hotel Manager
Comfort Suites
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Used internal software to process reservations, check-ins and check-outs
- Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment and shopping activities
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Bilingual Customer Service Specialist
Modere
- Resolved concerns with products or services to help with retention and drive sales.
- Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
- Maintained and managed customer files and databases.
- Updated and maintained information in customer accounts.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Communicated with management when customer issues escalated and worked to find resolutions.
Vice President
Together We Can Make It
- Identified issues with production, workforce and material sourcing and implemented successful solutions.
- Resolved issues and recommended actions based on production and compliance reports.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
Bilingual Customer Specialist
Amway
- Resolved concerns with products or services to help with retention and drive sales.
- Processed orders, credits and tracked returns.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Environmental Sciences
Montana State University Billings
Billings, MTHigh School Diploma -
British School of Lome
Lome, TogoAssociate of Science - Environmental Studies And Communications
British School of Lome
Lome, Togo05.2014
Skills
- Open minded and friendly
- Strong sense of team spirit and interpersonal skills
- Excellent Leadership communication skills
- Great Language skills
- Good organizational skills
- Hard working and very passionate worker Has the ability to interact and most importantly create a
- Welcoming environment for students around the world Has a strong team spirit and is excellent at
- Committed and determined to satisfy clients
Timeline
Sales Marketer
MSU Billings Jackets and Company
Residence Hall Coordinator
Montana State University
Hotel Manager
Comfort Suites
Bilingual Customer Service Specialist
Modere
Vice President
Together We Can Make It
Bilingual Customer Specialist
Amway
Bachelor of Science - Environmental Sciences
Montana State University Billings
High School Diploma -
British School of Lome
Associate of Science - Environmental Studies And Communications
British School of Lome
Additional Information
- Awards , Sports Personality of the Year-2012 Student Leader of The Year-2013 House Prefect of the Year- 2014
Skills
- Open minded and friendly
- Strong sense of team spirit and interpersonal skills
- Excellent Leadership communication skills
- Great Language skills
- Good organizational skills
- Hard working and very passionate worker. Has the ability to interact and most importantly create a
- Welcoming environment for students around the world. Has a strong team spirit and is excellent at
- Committed and determined to satisfy clients.
Languages
English
Languages
English
Languages
English
Languages
English