Overview
Work History
Education
Skills
Timeline
Additional Information
Skills
Languages
Languages
Languages
Languages
Generic

Harouna Coulibaly

Oxon Hill,Maryland

Overview

1
1
Certification
1
1
Language

Work History

Sales Marketer

MSU Billings Jackets and Company
  • Oversaw teams planning, implementing and realigning field and base operational strategies
  • Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success
  • Handled administrative requirements, maintained records and submitted operational reports
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Developed effective improvement plans in alignment with goals and specifications

Residence Hall Coordinator

Montana State University
  • Established consistent relationships with students to maintain professional boundaries
  • Empowered students through counseling and skill-building exercises
  • Planned and promoted career planning presentations, work experience programs and career workshops
  • Oversaw career and job fairs to connect students with area schools and employers
  • Identified issues with production, workforce and material sourcing and implemented successful solutions
  • Resolved issues and recommended actions based on production and compliance reports
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits
  • Oversaw hiring, adding valuable, talented professionals to strengthen management team.

Hotel Manager

Comfort Suites
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Used internal software to process reservations, check-ins and check-outs
  • Acquired in-depth knowledge of the surrounding area to offer guests information about dining options, entertainment and shopping activities
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.

Bilingual Customer Service Specialist

Modere
  • Resolved concerns with products or services to help with retention and drive sales.
  • Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
  • Maintained and managed customer files and databases.
  • Updated and maintained information in customer accounts.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Communicated with management when customer issues escalated and worked to find resolutions.

Vice President

Together We Can Make It
  • Identified issues with production, workforce and material sourcing and implemented successful solutions.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Oversaw hiring, adding valuable, talented professionals to strengthen management team.

Bilingual Customer Specialist

Amway
  • Resolved concerns with products or services to help with retention and drive sales.
  • Processed orders, credits and tracked returns.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Managed timely and effective replacement of damaged or missing products.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Bachelor of Science - Environmental Sciences

Montana State University Billings
Billings, MT

High School Diploma -

British School of Lome
Lome, Togo

Associate of Science - Environmental Studies And Communications

British School of Lome
Lome, Togo
05.2014

Skills

  • Open minded and friendly
  • Strong sense of team spirit and interpersonal skills
  • Excellent Leadership communication skills
  • Great Language skills
  • Good organizational skills
  • Hard working and very passionate worker Has the ability to interact and most importantly create a
  • Welcoming environment for students around the world Has a strong team spirit and is excellent at
  • Committed and determined to satisfy clients

Timeline

Sales Marketer

MSU Billings Jackets and Company

Residence Hall Coordinator

Montana State University

Hotel Manager

Comfort Suites

Bilingual Customer Service Specialist

Modere

Vice President

Together We Can Make It

Bilingual Customer Specialist

Amway

Bachelor of Science - Environmental Sciences

Montana State University Billings

High School Diploma -

British School of Lome

Associate of Science - Environmental Studies And Communications

British School of Lome

Additional Information

  • Awards , Sports Personality of the Year-2012 Student Leader of The Year-2013 House Prefect of the Year- 2014

Skills

  • Open minded and friendly
  • Strong sense of team spirit and interpersonal skills
  • Excellent Leadership communication skills
  • Great Language skills
  • Good organizational skills
  • Hard working and very passionate worker. Has the ability to interact and most importantly create a
  • Welcoming environment for students around the world. Has a strong team spirit and is excellent at
  • Committed and determined to satisfy clients.

Languages

English

Languages

English

Languages

English

Languages

English

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Harouna Coulibaly