Harouna Coulibaly
2164 Alice Avenue,MD
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Preventive Measures
02.2023 - Current
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
Marketing Coordinator
Wyndham Destinations - Wyndham Vacation Clubs
10.2021 - Current
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Answered general marketing department inquiries by email, phone, and mail.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
- Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
- Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
- Conducted market research to identify new opportunities and target markets.
Senior Customer Care Specialist
Modere
08.2020 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Optimized workflows, enabling more effective resource allocation and improved service delivery times.
- Communicated with clients regarding account services, statements, and balances.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
International Student Recruiter
Montana State University Bozeman
06.2020 - 12.2021
- Contributed to ongoing efforts in diversity and inclusion by developing initiatives aimed at attracting underrepresented student populations.
- Increased the overall number of enrolled students through targeted outreach efforts and personalized followups.
- Organized successful campus events for prospective students, providing them with information on academic programs, extracurricular activities, and campus life.
- Implemented a robust social media strategy to engage prospective students online and generate interest in our school''s offerings.
- Conducted informative presentations for groups of prospective students and their families, addressing their questions about campus life and academic options.
- Tailored presentations to diverse audiences, ensuring relevance and understanding of the subject matter.
Assistant Project Manager
International Institute of Tropical Agriculture
01.2017 - 01.2019
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners/companies such as UNICEF, World Bank Group and other major corporations
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Assistant Store Manager of Operations
Montana State University Billings
05.2015 - 03.2016
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Bachelor of Science - Environmental Science
Montana State University - Billings
IGCSE - Science Education
British School of Cotonou
Cotonou, BeninMBA - Social Work
Montana State University
Montana07.2024
High School Diploma -
British School of Lome
Lome, Togo05.2015
Skills
- P>Recruitment
- P>Team motivation
- P>Intelligence gathering
- P>Excellent Communication
- P>Interpersonal Communication
- P>Teamwork and Collaboration
- P>Self-Motivated
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
Certification
- Scaled Agile Framework (SAFe) certification
- Certified ScrumMaster (CSM)
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Senior Case Manager
Preventive Measures
02.2023 - Current
Marketing Coordinator
Wyndham Destinations - Wyndham Vacation Clubs
10.2021 - Current
Senior Customer Care Specialist
Modere
08.2020 - 12.2022
International Student Recruiter
Montana State University Bozeman
06.2020 - 12.2021
Assistant Project Manager
International Institute of Tropical Agriculture
01.2017 - 01.2019
Assistant Store Manager of Operations
Montana State University Billings
05.2015 - 03.2016
- Scaled Agile Framework (SAFe) certification
- Certified ScrumMaster (CSM)
Bachelor of Science - Environmental Science
Montana State University - Billings
IGCSE - Science Education
British School of Cotonou
MBA - Social Work
Montana State University
High School Diploma -
British School of Lome
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