Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Harpal Singh

Lathrop,CA

Summary

Proficient and dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Lead Consultant

FedEx Office
02.2022 - Current
  • Enhanced project efficiency by streamlining processes and implementing innovative strategies.
  • Optimized team performance through effective communication, training, and leadership techniques.
  • Reduced overall project costs by identifying areas for improvement and implementing cost-saving measures.
  • Improved client satisfaction by consistently delivering high-quality results within tight deadlines.
  • Increased revenue generation by securing new contracts and maintaining strong relationships with existing clients.

Night Auditor

Tru By Hilton
05.2021 - Current
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.

Key Holder

Bloomingdale Outlet
09.2019 - 05.2021
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Oversaw team of 5 employees.
  • Provided sales feedback to management to address concerns in sales reports.
  • Trained and mentored new employees.

Night Auditor

Holiday Inn Express Hotel Suites
10.2017 - 10.2020
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Reviewed daily financial statements and completed end-of-day paperwork in Opera with 100% accuracy.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored facility security for guest and personnel safety.

Underwriter

Sky High Insurance Agency
02.2016 - 06.2020
  • Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
  • Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
  • Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
  • Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Manager

GNC, General Nutrition Center
05.2001 - 10.2015
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

Education

Associate of Arts -

St. Louis Community College
St Louis, MO
05.1996

High School Diploma -

St. Clair High School
Missouri
05.1994

Skills

  • Time management

  • Policy quoting and pricing

  • Loss prevention

  • Influencing business growth

  • Business planning

Accomplishments

  • Improved policies and procedures, reducing underwriting losses.
  • Supervised team of 10 staff members.
  • Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.

Certification

  • Fire and Casualty license

Languages

Punjabi
Hindi

Timeline

Lead Consultant

FedEx Office
02.2022 - Current

Night Auditor

Tru By Hilton
05.2021 - Current

Key Holder

Bloomingdale Outlet
09.2019 - 05.2021

Night Auditor

Holiday Inn Express Hotel Suites
10.2017 - 10.2020

Underwriter

Sky High Insurance Agency
02.2016 - 06.2020

Manager

GNC, General Nutrition Center
05.2001 - 10.2015

Associate of Arts -

St. Louis Community College

High School Diploma -

St. Clair High School

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Harpal Singh