Harper Bergeron
Summary
Dynamic, hospitality team member skilled in delivering exceptional customer service and optimizing workflow in diverse environments. Proficient in managing reservations, supporting staff, and ensuring clean dining areas. Strong ability to adapt and thrive under pressure while maintaining high standards of service.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Restaurant Hostess (Main position)
Yamas Greek Kitchen, Medusa Hospitality Group LLC
08.2023 - 01.2026
- Monitored front entrance for guests while assisting servers by taking and delivering drink orders.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Friendly, professional, and efficient interactions with customers and guests.
Busser
Medusa Hospitality Group LLC
08.2023 - 01.2026
- Kept close eye on customers to quickly spot leaving guests and clear tables for future guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained new staff in bussing and cleaning procedures.
- Worked well in diverse team settings by partnering with others to complete tasks.
Food Runner
Medusa Hospitality Group LLC
08.2023 - 01.2026
- Greeted customers and presented menus, enhancing initial dining experience.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Monitored food and beverage supplies to ensure timely restocking and availability for service.
- Oversaw inventory of food and beverage supplies to ensure availability.
Barback Trainee
Medusa Hospitality Group LLC
08.2023 - 01.2026
- Restocked ice, condiments, and materials.
- Maintained adequate levels of materials and well-stocked drink stations to keep service flowing smoothly.
- Got exposure to how to make a wide variety of mixed drinks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future guests.
Babysitter
Bambino App
10.2021 - 09.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Cashier
Galaxy Luxury Theaters
04.2023 - 07.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds, and resolved transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and manager to meet a wide range of customer needs.
- Checked personal identification during alcohol sales.
- Prepared and served food and drink.
Cashier/ Assistant
Magic Caravan
06.2021 - 08.2021
- Helped customers complete purchases and locate items.
- Removed trash, swept, and mopped floors for professional appearance.
- Worked with other associates to support cashiers and management needs.
- Prepared food and beverages for customers to create community.
Education
High School Diploma - Digital Arts
McCallum High School
5600 Sunshine Dr, Austin TX 78756Skills
-Customer service
-Working with others
-Adapts under pressure
-Task management
-Quick learner
-POS systems
Certification
-Texas Food Handler Safety certificate administered by trainingnow.com
-Texas Alcoholic Beverage Commission certificate administered by trainingnow.com
Volunteering
Completed months of service work across multiple programs, demonstrating commitment to community development, education, and youth empowerment. From 1/4/26-6/21/26 spent six months with a volunteer program, Maximo Nivel, doing a variety of volunteer work across Central/South America including construction work, working with kids,eco-agricultural work, zoology, community housework,and jungle conservation. (Explaining the gap in resume) Spent three weeks in Panama with a nonprofit organization, teaching local children and contributing to physical labor projects that supported community infrastructure. Additionally, participated in three weeks of service work at Camp Champions, a leadership-based summer camp, where responsibilities included mentoring campers, supporting daily operations, and assisting with facility upkeep. Gained valuable experience in cross-cultural communication, teamwork, and service leadership.
Hobbies and Interests
-Social work and learning about new cultures
-Guitar and bass
-Film and digital arts
Timeline
Busser
Medusa Hospitality Group LLC
08.2023 - 01.2026
Food Runner
Medusa Hospitality Group LLC
08.2023 - 01.2026
Restaurant Hostess (Main position)
Yamas Greek Kitchen, Medusa Hospitality Group LLC
08.2023 - 01.2026
Barback Trainee
Medusa Hospitality Group LLC
08.2023 - 01.2026
Cashier
Galaxy Luxury Theaters
04.2023 - 07.2023
Babysitter
Bambino App
10.2021 - 09.2023
Cashier/ Assistant
Magic Caravan
06.2021 - 08.2021
High School Diploma - Digital Arts
McCallum High School