Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

HARPER BIENKO

Knoxville,TN

Summary

Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the required role on your team.

Overview

3
3
years of professional experience

Work History

Catering Assistant

Brown Bag Catering and Restaurant
12.2023 - Current


  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Oversaw catering orders to verify accuracy and completeness.
  • Maintained a professional demeanor under pressure during high-stress situations, contributing to the overall success of catered events.

Cashier

PANERA BREAD
10.2022 - 07.2023
  • Operated the POS system efficiently to ensure accurate transactions
  • Handled customer complaints and inquiries courteously and efficiently
  • Provided customers with product information and responded to inquiries courteously and promptly
  • Processed payments, returns, and exchanges
  • Delivered exceptional customer service at all points of contact.

Food Runner

REGAL CINEBARRE
04.2021 - 10.2022
  • Prepared and served food and beverages to customers
  • Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Memorized menu to help diners make informed meal choices.

Education

Business Analytics Candidate -

University of Tennessee-Knoxville
Knoxville, TN
07.2027

Skills

  • Product Knowledge
  • Customer Needs Assessment
  • Team Management
  • Food Sales and Promotion
  • Till Counting
  • Inventory Monitoring
  • Time Management Skills

Volunteer Experience

  • Community Clean-Up Volunteer, BEARDEN HIGH SCHOOL, Knoxville, TN, 02/01/23, 04/30/23, Cleaned up trash around campus; mopped floors and assisted staff in preparing for sporting events.
  • Community Clean-Up Volunteer, KEEP KNOXVILLE CLEAN, Knoxville, TN, 10/01/22, 11/30/22, Donated personal time at creeks around downtown Knoxville and removed trash to enhance the environment and aesthetic of the area.

Timeline

Catering Assistant

Brown Bag Catering and Restaurant
12.2023 - Current

Cashier

PANERA BREAD
10.2022 - 07.2023

Food Runner

REGAL CINEBARRE
04.2021 - 10.2022

Business Analytics Candidate -

University of Tennessee-Knoxville
HARPER BIENKO