Harper Cohron
Shepherdsville,KY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Nanny
Self Employed
10.2023 - Current
- Assist with light housekeeping duties as well as running errands.
- Prepare meals and snacks for children based on dietary guidelines.
- Develop strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Support children in play activities, meals, and snacks, hygiene and socialization.
- Handle challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Administer basic first-aid and medication in emergency situations.
- Transport children to and from activities.
- Monitor children's play activities to verify safety.
- Help children complete homework assignments and school projects.
- Teach children basic life skills, manners and personal hygiene.
Patient Access Registrar
U of L Medical Center - South
11.2022 - 09.2023
- Provided excellent customer service by promptly answering patient inquiries.
- Remained calm under pressure while successfully dealing with difficult and emergent situations.
- Explained estimated cost for medical treatments and answer patient questions to promote good understanding of proposed services.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Identified insurance payment sources and list payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient’s privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient’s medical record.
- Received patient deductibles and co-pay amounts and discuss options to satisfy remainder of patient financial obligations.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
Veterinary Assistant/Front Desk Receptionist
Hillview Animal Clinic
07.2021 - 11.2022
- Documented medical data in patient’s charts.
- Facilitating accurate records.
- Collected and documented client feedback.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints Used Job-related software to complete contact forms, prepare change of address record or issue service discontinuance orders.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Educated clients on nutrition, preventive health and other animal care.
- Restrained animals to protect veterinarians from potential harm.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Triaged incoming patients to determine treatment needs and urgency of care.
Kennel Technician/Front Desk
Gailor Animal Hospital
05.2020 - 06.2021
- Kept animals clean and free of contaminants to promote optimal health care.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Collected and documented client feedback.
- Documented medical data in patient’s charts.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Documented animals’ weight, size and condition in computer system for review by senior staff.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Recorded dogs’ intake and output, physical condition and behavior for updated kennel logs.
Education
High School Diploma -
North Bullitt High School
Shepherdsville, KY05-2022
Skills
- Customer Service
- Data Entry
- Database and computer knowledge (Outlook, MS office, MS word)
- Schedule management
- Reliability and trustworthiness
Timeline
Nanny
Self Employed
10.2023 - Current
Patient Access Registrar
U of L Medical Center - South
11.2022 - 09.2023
Veterinary Assistant/Front Desk Receptionist
Hillview Animal Clinic
07.2021 - 11.2022
Kennel Technician/Front Desk
Gailor Animal Hospital
05.2020 - 06.2021
High School Diploma -
North Bullitt High School
Similar Profiles
Zain SaeedZain Saeed
Entrepreneur at Self EmployedEntrepreneur at Self Employed
Josey RallinsonJosey Rallinson
Care Giver at Self EmployedCare Giver at Self Employed
Dakota CastroDakota Castro
Gardener at Self EmployedGardener at Self Employed
Jacqueline BettersJacqueline Betters
Babysitting and Child Care at Self EmployedBabysitting and Child Care at Self Employed
Michael RosadoMichael Rosado
Warehouse Worker at UPS HealthcareWarehouse Worker at UPS Healthcare