Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harper Madigan

Saratoga Springs

Summary

Ambitious Student, excelling in creating efficient systems and fostering positive Ideas and experiences. Proven ability to mentor staff, streamline operations, and resolve issues swiftly, contributing to a welcoming and organized environment. Always looking to continue to excel in their interests.

Overview

4
4
years of professional experience

Work History

Head Hostess

Boca Bistro
03.2024 - Current
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Served as a liaison between guests and management in addressing concerns or special requests in realtime.

Student Intern

New York State Courts
07.2023 - 08.2023
  • Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
  • Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
  • Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
  • Developed strong communication skills by presenting findings in team meetings and collaborating on group projects.
  • Sorted and organized files, spreadsheets, and reports.
  • Explored new technologies and approaches to streamline processes.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Hostess

The Merc
04.2023 - 07.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Hostess Manager

Brasserie Benelux
04.2021 - 12.2022
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
  • Streamlined reservation process for increased efficiency and improved guest experience.
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
  • Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
  • Increased table turnover rate by effectively managing seating arrangements and guest flow.
  • Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
  • Leveraged technology and social media to better reach and communicate with guests.
  • Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
  • Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
  • Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.

Education

Political Science

Roger Williams University
Bristol, RI
05-2027

Saratoga Springs High School
Saratoga Springs, NY
06-2023

Skills

  • Guest service
  • Exceptional communication
  • Active listening skills
  • Database entry
  • Analytical mindset
  • Great critical thinking skills
  • Research proficiency
  • Scheduling and calendar management
  • Spreadsheet development
  • Adaptability
  • Excellent listener
  • Outstanding organizational skills

Timeline

Head Hostess

Boca Bistro
03.2024 - Current

Student Intern

New York State Courts
07.2023 - 08.2023

Hostess

The Merc
04.2023 - 07.2023

Hostess Manager

Brasserie Benelux
04.2021 - 12.2022

Political Science

Roger Williams University

Saratoga Springs High School

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Harper Madigan