Summary
Overview
Work History
Education
Skills
Timeline
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Harper Purcell

Watkinsville,Georgia

Summary

I built strong organizational and communication skills at Chick-fil-A, Winshape Camps, and other roles, which has made me adept at fostering positive environments and enhancing customer experiences. I consistently improve service standards and team efficiency, contributing to a notable increase in customer satisfaction. I am also personable and organized individual with a knack for managing information and assisting others efficiently.

Overview

3
3
years of professional experience

Work History

Kennel Technician

Mutty Paws
10.2023 - Current
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Assisted in the development of customized enrichment activities for individual animals, catering to their unique needs and promoting overall mental wellbeing.
  • Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.

Activities Leader

WinShape Camps for Girls
05.2024 - 07.2024
  • Collaborated closely with fellow staff members to ensure seamless coordination of events and activities, fostering a positive environment for all involved.
  • Established strong relationships with team members, building trust and rapport through consistent communication and support.
  • Maintained and ordered supplies for activities.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Assisted in the planning and execution of special events, contributing to memorable experiences for all participants.
  • Promoted a safe and welcoming atmosphere by enforcing strict adherence to safety guidelines during all activities.
  • Managed inventory of equipment and supplies, ensuring proper maintenance and storage procedures were followed at all times.


Retail Worker

Native America Gallery
02.2023 - 08.2023
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
  • Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.

Front of House Employee

Chick-fil-A
05.2022 - 08.2022
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Helped guests at tables when in need of assistance.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.

Front of House Server

Chick-fil-A
11.2021 - 05.2022
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Helped guests at tables when in need of assistance.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Accurately operated cash register to process customer payments.
  • Completed milkshakes and ice cream desserts for customers.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.

Education

Bachelor of Arts - English

University of Georgia
Athens, GA
05-2026

High School Diploma -

Athens Academy
Athens, GA
05-2022

Skills

  • Strong oral and written communication skills
  • Organizational skills
  • Team collaboration
  • Problem-solving skills
  • Reading and teaching
  • Community engagement
  • Works well independently
  • Program planning
  • Approachable
  • Friendly
  • Literacy development
  • Event planning

Timeline

Activities Leader

WinShape Camps for Girls
05.2024 - 07.2024

Kennel Technician

Mutty Paws
10.2023 - Current

Retail Worker

Native America Gallery
02.2023 - 08.2023

Front of House Employee

Chick-fil-A
05.2022 - 08.2022

Front of House Server

Chick-fil-A
11.2021 - 05.2022

Bachelor of Arts - English

University of Georgia

High School Diploma -

Athens Academy

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Harper Purcell