Harper Schrage
Ymca Camp Tecumseh
BOWLINGGREEN,KY
3
years of professional experience
Enthusiastic professional with experience in mentoring, staff management, and customer service. Skilled in developing strong relationships with campers, students, and parents, ensuring effective communication and a positive atmosphere for growth and development.
Work History
Camp Counselor
1 Year 3 Months- Led daily activities and organized group games for diverse camper age groups.
- Mentored junior counselors to enhance teamwork and improve camper engagement.
- Developed and implemented safety protocols to ensure a secure camp environment.
- Facilitated communication between campers, parents, and staff to address concerns promptly.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
Acro Teacher
9 Months- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated classroom management strategies, promoting a positive learning environment.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Collaborated with parents and staff to support student growth and development.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Receptionist
1 Year 9 Months- Greeted and assisted clients, ensuring a welcoming atmosphere and positive customer experience.
- Coordinated with nail technicians to streamline workflow, improving overall service delivery times.
- Processed payments accurately, maintaining financial records and ensuring transaction confidentiality.
- Maintained cleanliness and organization of reception area, contributing to a professional environment.
- Developed strong relationships with clients through attentive service and personalized interactions.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors positive a first impression.
- Resolved customer problems and complaints.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Pool Attendant
2 Years 2 Months- Supervised daily pool operations, ensuring compliance with safety and health regulations.
- Managed guest interactions, providing exceptional customer service and resolving inquiries efficiently.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Conducted regular inspections of facilities and equipment to maintain cleanliness and functionality.
- Implemented maintenance schedules for pool equipment to optimize performance and reduce downtime.
- Moved umbrellas and lounge chairs at the request of guests.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
Education
High School Diploma - Undecided- Business/ Fashion
Skills
Team leadership
Staff management
Positive interactions
Time management
Problem-solving
Safety management
Positive attitude
Relationship building
Empathy and patience
Energetic
Timeline
Acro Teacher
Turning Pointe Academy
08.2025 - 05.2026Read More
Camp Counselor
Ymca Camp Tecumseh
05.2025 - 08.2026Read More
Receptionist
Lafayette Nail Spa
08.2024 - 05.2026Read More
Pool Attendant
Wildcat Highland Pool
05.2023 - 07.2025Read More
Western Kentucky University
High School Diploma from Undecided- Business/ Fashion
Read More