Harpreet Kaur
1587 United Street,Manteca,California
Summary
2+ years of experience in transforming business process requirements into Functional Requirements, Functional Specifications, Business Process Mapping, and Modeling for application development.
• Proficient in working with different SDLC methodologies like Agile, and Waterfall.
• Ability to produce documents like Business Requirements Documents, Functional Requirement Documents, and Software Requirement Specifications (SRS), and
• Proficient in performing Cost/benefit analysis, Impact analysis, GAP analysis, Risk analysis, and SWOT analysis.
• Understanding of analyzing business processes and documenting them using MS Visio, MS SharePoint, MS Excel, and MS Project.
• Ability to perform software bug tracking using Bug Tracking Tools HP Quality center, Jira.
Overview
2
2
years of professional experience
Work History
Technical Analyst
ShoppingGives
04.2022 - 05.2022
- Diagrammed infrastructure of product which are integrated in Shopify and Magento app and also engineering team processes with Lucid.
- Document product specifications, functionally and technically
- Worked with cross-functional team leads to adhere to standard policies & procedures.
- Analyzed databases using sql queries to adopt new technologies.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
- Delivered timely support by tracking issues and communicating resolutions to end users.
IT Specialist
Accenture
02.2021 - 04.2022
- Built Google workflow using googles proprietary tools.
- Transformed workflows designs and mocks to functional workflows using internal authoring tools (Connect Composer) with concept of python and Sql for mapping and combining data.
- Provided technical support for existing reports, dashboards or other tools.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Worked on internal JSON API integrations with in workflows.
- Created Documents like LRD,SRS,FRD.
- Reviewed BRD and design documents for Workflows build.
- Keep tracked functional and non functional requirements and hotfixes.
Business Analyst
Artech
03.2020 - 01.2021
- Daily monitor end client Google app store and analyze user tickets within Google Buganizer to escalate issue.
- Track new features within Buganizer, and ensures with Google Stakeholders for better product delivery .
- Executing operational audits in compliance with company regulations.
- Track all Data within sheet to ensure better productivity, delivering assignment on time and to track all client reports for Google apps.
- Process in store Google partners list with internal tool to approve their product on alternative days.
- Test AI support system behavior for checking its proficiency.
- Provided technical support for troubleshooting analytics and reporting issues.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Generated ad-hoc reports to evaluate specific business requirements.
- Collaborated with stakeholders to define project objectives and criteria.
- Created dashboards to monitor and track key performance indicators.
Education
Bachelor of Science - Computer Science Engineering
I.K.Gujral Punjab Technical University
Punjab04.2016
Skills
- Methodologies:
- SDLC, Agile/Scrum, Waterfall
- Languages:
- SQL
- Documentation:
- FRD, BRD, SRS
- Project Management Tools:
- MS Project, MS Excel, MS SharePoint
- Analysis Skills:
- Cost/benefit analysis, Impact analysis, GAP analysis, Risk analysis, SWOT analysis Tracking/Other Skills:
- Jira, Microsoft Visio, HP Quality Center, JAD, Rational ClearQuest, RTM, UAT, Six Sigma
- Soft Skills:
- Time management, Leadership, Management, Problem-solving, Negotiation, Decision-Making, Documentation and Presentation, Verbal communication
- Operating System:
- Windows, Linux
- Business Process Mapping
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Timeline
Technical Analyst
ShoppingGives
04.2022 - 05.2022
IT Specialist
Accenture
02.2021 - 04.2022
Business Analyst
Artech
03.2020 - 01.2021
Bachelor of Science - Computer Science Engineering
I.K.Gujral Punjab Technical University
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