Prabhjeet Grewal
Highland,CA
Summary
Dynamic Technical Project Manager adept in managing all project phases to ensure goals are achieved in an efficient & timely manner. Experienced in developing & overseeing management plans, and project processes.
Overview
6
6
years of professional experience
Work History
Sr Manager, Business Operations
Best Bay Trucking
Ontario, CA
11.2023 - Current
- Manage a team of 40+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Created personalized onboarding experiences for new customers, including assigning appropriate resources, setting up goals and objectives, and providing best practices advice.
- Actively sought out opportunities for growth within existing accounts through additional offerings or upgrades based on individual needs identified during conversations with clients.
- Main contact for implementing Alvys within the organization.
- Conducted regular check-ins with clients to ensure their needs were met.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Technical Project Manager
Meta
08.2022 - 10.2023
- Improved customer support response times by 20% by optimizing the workflow process and implementing automated ticketing systems.
- Led a cross-functional Agile team of 12 engineers and stakeholders to develop a new Central Tracker for APIs, resulting in a significant increase in operational efficiency.
- Collect and review project stakeholder requirements with help of meetings, walkthroughs and interviews, produce business requirements documentation and create mock-ups.
- Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
- Devised implementation plans and performed cost-benefit and ROI analyses.
- Participate in quality assurance and continuous improvement studies, documenting standard operating procedures and policies and recommending adjustments to streamline workflow.
Project Manager
DUN & BRADSTREET
08.2020 - 08.2022
- Improved timeframes by 50% of the projects by successfully maintaining Change Management Process.
- Documented, triaged and managed defects across Small Business (SMB) products and worked with developers to facilitate timely resolutions.
- Created various JIRA workflows including project workflows, field configurations, permission schemes & notification schemes.
- Managed pre-production & production deployments & Review Go/No-Go Checklist before every release.
- Conduct Root Cause Analyses to formulate countermeasures to business missteps & improve operations.
- Collected and organized documentation in Confluence for logical groupings and categories to facilitate ease of access for stakeholders.
- Created monthly dashboards in Power BI to present to the senior leadership of how the sprint/release went and what were the lessons learnt.
Project Manager
CISCO
06.2019 - 08.2020
- Working with the CSPMO team to validate the data in ESP (Enterprise Service Platform).
- Determined product deficiencies by reviewing various aspects such as safety, effectiveness and appearance.
- Inspected equipment and read order sheets to prepare for delivery to users.
- Actively involved in editing various ESP applications and making them operational.
- Prepared forecasts and identified trends through data analysis and tracking using Tableau.
- Contributed to maintaining databases in conjunction with data development and software engineering teams.
- Drafted and managed KPI reports to monitor service levels, identify trends and execute root cause analysis.
Business Data Analyst
APPLE
05.2018 - 05.2019
- Used Python to manipulate the data & connect it with Tableau to build analytical dashboards & story points.
- Created Python scripts for data access and analysis to aid in process and system monitoring and reporting.
- Defined naming standards for data warehouse to maintain consistent operations.
- Completed quality assurance reviews to assess accuracy of data and validate results from SQL Server.
- Monitored performance of programs after implementation, developing metrics for analysis and determining areas of improvement.
- Created centralized management capability by integrating warehouse management software applications.
- Provided company users with tech support for IT problems and account maintenance.
Education
Master of Science - Information Technology
University of Redlands
Bachelor of Science - Computer Science
Chandigarh University
Skills
- SQL, Python, Tableau, Power BI, Excel
- Project Management: Agile & Waterfall Practices, JIRA, Confluence, Asana, Quip, Smartsheets
Timeline
Sr Manager, Business Operations
Best Bay Trucking
11.2023 - Current
Technical Project Manager
Meta
08.2022 - 10.2023
Project Manager
DUN & BRADSTREET
08.2020 - 08.2022
Project Manager
CISCO
06.2019 - 08.2020
Business Data Analyst
APPLE
05.2018 - 05.2019
Master of Science - Information Technology
University of Redlands
Bachelor of Science - Computer Science
Chandigarh University
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