Harpreet Kaur
3437 Ridge Rd, Lansing,IL
Summary
Achieved significant productivity enhancements as a Technical Support Executive at Aashadeep Group of Education by streamlining troubleshooting processes and improving resolution times. Expert in hardware diagnostics and interpersonal communication, I elevated customer satisfaction through effective problem-solving and technical assistance, demonstrating exceptional multitasking abilities and a results-driven approach. Seasoned Technical Support Executive skillfully leads troubleshooting and issue resolution. Over 3 years proficiently guiding IT problem fixes, outlining assessment standards, and promoting training initiatives. Skillfully directs critical maintenance services to streamline technology operations. Detailed assistance to escalate and address deployment miscalculations.
Overview
3
3
years of professional experience
Work History
Technical Support Executive
Aashadeep Group of Education
09.2019 - 07.2022
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Collaborated with team members to develop new strategies for handling complex technical problems.
- Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
- Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Identified key technology defects to streamline problem resolution.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Master of Science - MS-IT(Cybersecurity)
Governors State University
Park Forest, IL05.2024
Bachelor of Science - Computer Science And Information Technology
Lovely Professional University, Phagwara
Jalandhar, Phagwara, Punjab 144411,Inidia08.2019
Skills
- Staff Training
- Hardware diagnostics
- Data Recovery
- Interpersonal Skills
- Technical Troubleshooting
- Troubleshooting
- Problem-Solving
- Multitasking Abilities
- Microsoft Windows and Office
- Excellent Communication
- Organizational Skills
- Help Desk Support
Timeline
Technical Support Executive
Aashadeep Group of Education
09.2019 - 07.2022
Master of Science - MS-IT(Cybersecurity)
Governors State University
Bachelor of Science - Computer Science And Information Technology
Lovely Professional University, Phagwara
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