HARPREET KAUR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
24
24
years of professional experience
1
1
Certification
Work History
Home Health Aide
C and T Home Care
01.2018 - Current
- Recorded daily notes about client conditions, treatments provided and progress made.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Provided transportation services to help the patient get to appointments or other activities.
- Shopped for groceries and household items as needed by the patient or family members.
- Monitored vital signs, including pulse rate, respiration rate and temperature.
- Educated family members on proper techniques for caring for their loved one at home.
- Helped client with medication self-administration.
- Helped maintain a safe living environment for the patient by removing hazards from the home.
IT Support Specialist
William Cullen Bryant School
01.2010 - 09.2016
- Created help desk tickets, troubleshot and resolved desktop issues
- Determined hardware and network system issues using proactive troubleshooting techniques
- Answered questions and provided information to customers about new software or hardware
- Provided support for networking protocols and characteristics
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Set up and maintain backup system for in-office desktop computers and file server
- Deployed new versions of operating systems across multiple platforms.
- Assisted teachers/stuents with password resets, account unlocks, and security settings adjustments.
IT Coordinator
Robert F Wagner School
01.2009 - 01.2010
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Managed laboratory software, tested materials, and verified security of hardware.
- Maintained positive working relationship with fellow staff and management.
- Installed and configured printers and other peripherals in the lab.
- Monitored usage of computers to ensure proper use by patrons.
- Configured user accounts in accordance with security policies.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained inventory of supplies for the computer lab.
Web Developer
Loto Corporation Inc
01.2005 - 01.2009
- Established presentation consistency across Chrome, Safari, Firefox and other common browser interfaces
- Multi-tasked across multiple functions and roles to generate project results and meet deadlines and organizational expectations
- Worked with marketing manager to synchronize web presence with brand identity and logo
- Conducted functional testing over course of web development lifecycle
Administrative Assistant
Met Life Company
01.2002 - 01.2003
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Organized weekly staff meetings and logged minutes for corporate records
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events
- Offered office-wide software support and training, troubleshooting issues, and optimizing usage
Lab Assistant
LaGuardia College
01.2001 - 01.2002
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance
- Created and updated record of all supplies and equipment to monitor inventory
- Maintained current knowledge of developments in technical instrumentation
- Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expense log
- Worked closely with lab staff on special projects
- Carefully reviewed test results for accuracy
Education
BACHELOR OF COMPUTER SCIENCE -
NEW YORK CITY COLLEGE OF TECHNOLOGY
New York01.2005
COMPUTER PROGRAMMING -
LAGUADIA COMMUNITY COLLEGE
01.2002
Skills
- Application support
- Planning and Coordination
- Technical issues analysis
- Staff education and training
- TCP/IP teamwork skills
- Backup and recovery
- Helpdesk call support
- Technical equipment inspection
- Wireless area networking
- Desktop support
- Technical Support
- Adobe and Adobe Flash
- Windows 10
- Remote support
- Software updating
- Microsoft Word
- Microsoft windows server
- Office 365 migration
- Multitasking
- Microsoft outlook
Certification
- Scrum Master, 01/01/22, Scrum Alliance
- CompTIA A+, 01/01/05, CompTIA
- Network+, 01/01/06, NYIT Institute
References
References available upon request.
Timeline
Home Health Aide
C and T Home Care
01.2018 - Current
IT Support Specialist
William Cullen Bryant School
01.2010 - 09.2016
IT Coordinator
Robert F Wagner School
01.2009 - 01.2010
Web Developer
Loto Corporation Inc
01.2005 - 01.2009
Administrative Assistant
Met Life Company
01.2002 - 01.2003
Lab Assistant
LaGuardia College
01.2001 - 01.2002
BACHELOR OF COMPUTER SCIENCE -
NEW YORK CITY COLLEGE OF TECHNOLOGY
COMPUTER PROGRAMMING -
LAGUADIA COMMUNITY COLLEGE
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