Harpreet Kaur
Arcadia,CA
Summary
My objective in life is to find success in my endeavors, become a positive role model, and serve others. I offer over 10 years of experience as Highly skilled Technical Support Analyst with experience in diagnosing, troubleshooting and resolving client issues. Strengths include strong analytical abilities, exceptional problem-solving skills and proficiency in various software applications. Previous roles involved improving system performance, enhancing user experience and contributing to team success through hard work and dedication.
Overview
21
21
years of professional experience
Work History
Treasury Technical Support Analyst
Wells Fargo
Elmonte, CA
01.2023 - Current
- Resolved escalated tickets from other team members in order to meet SLA commitments for commercial banking
- Maintained accurate records of customer interactions, service requests, installations, and changes in the ticketing system
- Developed and maintained customer relationships by providing timely responses to inquiries and resolving complex issues in a professional manner
- Identified root cause of complex technical issues by conducting detailed analysis and research
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Desktop Support Technician
Humana
Louisville, KY
07.2021 - 08.2022
- Resolved user requests regarding installation and configuration of software packages and applications
- Installed and maintained various applications such as Adobe Reader, Java Runtime Environment
- Responded promptly to customer queries related to system malfunctions or operational difficulties
- Configured new users in the domain environment with appropriate permissions and access rights
- Created user accounts in Active Directory; reset passwords; managed group policies
Technical Specialist
Apple
Louisville, KY
08.2018 - 05.2021
- Recommended appropriate upgrades and modifications for existing customer systems
- Performed troubleshooting activities to identify root cause of system issues
- Identified and resolved software and hardware malfunctions in a timely manner
- Assisted users with installation of software applications as required
- Ensured compliance with company policies and procedures while providing technical assistance
- Maintained up-to-date knowledge on emerging technologies in the market
Technical Advisor
Dell
Chandigarh, India
02.2004 - 05.2005
- Collaborated closely with other departments in order to meet organizational goals
- Delivered timely technical support services via telephone, email or remote desktop connection
- Analyzed system logs to identify potential errors or anomalies that may affect system performance
- Assisted customers with installation, configuration and maintenance of computer systems
Education
BACHELOR OF COMPUTER SCIENCE - COMPUTER APPLICATIONS
MCM DAV
Chandigarh, India06.2005
Skills
- Application support
- Technical issue analysis
- Customer support
- Remote support
- Incident management
- Operating systems
- Ticketing systems
- Troubleshooting and Diagnostics
- Remote technical support
Languages
- English, Fluent
- Italian, Conversational
- Hindi, Native
- Punjabi, Bilingual
Timeline
Treasury Technical Support Analyst
Wells Fargo
01.2023 - Current
Desktop Support Technician
Humana
07.2021 - 08.2022
Technical Specialist
Apple
08.2018 - 05.2021
Technical Advisor
Dell
02.2004 - 05.2005
BACHELOR OF COMPUTER SCIENCE - COMPUTER APPLICATIONS
MCM DAV