HARPREET KAUR
Glen Burnie,MD
Summary
Dedicated professional with experience in customer service and relationship management. Proven ability to resolve inquiries and enhance satisfaction while maintaining accurate inventory levels. Ready to leverage strong communication skills to drive results in a dynamic retail environment.
Overview
18
18
years of professional experience
Work History
stocking team associate
Walmart
Pasadena, Maryland
08.2025 - 06.2026
- Stocked shelves and organized merchandise for easy access.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Monitored inventory levels and reported low stock to management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Packaged products and double-checked package labels for accuracy.
Assisted Living Caregiver
Global institute of Old age people &Deaf instiute
Amritsar, IN
02.2019 - 04.2022
- Assisted residents with daily living activities and personal care needs.
- Maintained a clean and safe environment for residents and staff.
- Administered medications as prescribed by healthcare professionals.
- Provided emotional support to residents and families during difficult times.
- Monitored resident health status and reported changes to nursing staff.
- Ensured that all safety protocols were followed at all times within the facility.
- Respected client privacy by maintaining confidentiality of information shared during interactions.
SR.Customer Service Representative
Calvin Klein
amritsar, IN
05.2011 - 03.2017
- Assisted customers with product inquiries and selections.
- Resolved customer complaints with empathy and patience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Maintained visual merchandising standards to enhance the shopping experience.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Receptionist(part time)
Hyundai automobiles
amritsar, india
04.2008 - 11.2010
- Greeted customers warmly and directed them to appropriate departments.
- Managed incoming calls and scheduled appointments for service and sales.
- Maintained organized front desk area and ensured cleanliness at all times.
- Processed paperwork for vehicle sales, service requests, and customer records.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
Education
Bachelor of Science - Computer And Information Sciences
Gndu University
Amritsar04-2010
Skills
- Inventory management
- Product packaging
- Medication administration
- Customer inquiries
- Cash register operation
- Customer relationship management
- Willingness to learn
- Computer skills
- POS systems
- Sales and marketing
- Hospitality and accommodation
Timeline
stocking team associate
Walmart
08.2025 - 06.2026
Assisted Living Caregiver
Global institute of Old age people &Deaf instiute
02.2019 - 04.2022
SR.Customer Service Representative
Calvin Klein
05.2011 - 03.2017
Receptionist(part time)
Hyundai automobiles
04.2008 - 11.2010
Bachelor of Science - Computer And Information Sciences
Gndu University