HARPREET KOUR
Surrey,British Colombia
Summary
My enthusiasm for hard work began in high-school where I was dedicated to my studies, earning the Salutatorian title at graduation, which put me second out of my entire class. From there I only continued giving every position I've worked in my very best whether I was stocking shelves or assisting clients at my call center position.
Over the years I've also developed entrepreneurial skills, and it is with those skills and hard working qualities that I am seeking a position that allows me the ability to help grow with a company; be that by sales, customer relations, entirely unique challenges, or a rewarding combination of each.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Big Bazar Retail Outlet
02.2020 - 03.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payment to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Completed all assigned training to stay updated on important policies and procedures.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Generated brand awareness and positive product impressions to increase sales.
- Adhered to all company initiatives and achieved established goals for each.
- Offered coupons and special deals to increase quantity of customer spending.
- Worked with off-site locations to find desired items for customers.
Call Center Representative
Reliance First Retail
08.2018 - 12.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Assessed customer account information to determine current issues and potential solutions.
- Resolved inquiries to consistently meet performance benchmarks.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Consulted with customers regarding needs and addressed concerns.
- Processed customer account changes with proprietary software.
- Used electronic documentation, reference tools and automated training to drive customer service ratings.
- Promoted product offerings to drive growth and exceed benchmarks.
Education
Bachelor of Science - Baking And Pastry Arts
Pandit Bhagwat Dayal Sharma University
Ambala 08.2019
High School Diploma -
Philadelphia School of Nursing
Ambala05.2010
Skills
- Money handling
- Retail merchandising expertise
- Independent judgement
- Cash register operation
- Retail sales
- Ability to quickly adapt and learn on-site
- Hard working and immense dedication
- Data entry
- Technical troubleshooting
- Providing customer support
- Data gathering
- Professional telephone voice
Timeline
Retail Sales Associate
Big Bazar Retail Outlet
02.2020 - 03.2023
Call Center Representative
Reliance First Retail
08.2018 - 12.2019
Bachelor of Science - Baking And Pastry Arts
Pandit Bhagwat Dayal Sharma University
High School Diploma -
Philadelphia School of Nursing
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