Harpreet Middleton
Lynnwood,Washington
Summary
Accomplished Operations Specialist with a proven track record at the United States Navy, enhancing operational efficiency by streamlining processes and fostering a culture of teamwork and collaboration. Skilled in project management and problem-solving, successfully drove continuous improvement initiatives, achieving significant increases in customer satisfaction. Demonstrates exceptional adaptability and a commitment to professional growth. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Specialist
United States Navy
06.2016 - Current
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
- Enhanced team productivity with comprehensive training programs on new software tools.
- Coordinated cross-departmental projects to enhance service delivery, keeping strict adherence to timelines and budgets.
- Facilitated team meetings to encourage collaboration and share best practices across organization.
- Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
- Improved safety protocols, significantly reducing workplace incidents by conducting regular audits and training sessions.
- Enhanced data accuracy and accessibility by implementing new database management system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Gathered, organized and input information into digital database.
Cashier
Cinemark Theaters
08.2015 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Science - Accounting
North Central Texas College
Gainesville, TX06.2025
High School Diploma -
Byron Nelson High School
Trophy Club, TX06.2016
Skills
- Operations coordination
- Operational Efficiency
- Fleet Management
- Planning and coordination
- Cross-Functional Communication
- Project Management
- Quantitative skills
- Improvement plan knowledge
- Program Evaluation
- Teamwork and Collaboration
- Problem-Solving
- Onboarding Design
- Resource Planning and Scheduling
- Multitasking
- Time Management
- Problem-solving abilities
- Excellent Communication
- Adaptability and Flexibility
- Attention to Detail
- Organizational Skills
- Self Motivation
- Time management abilities
- Decision-Making
- Effective Communication
- Professionalism
- Team building
Timeline
Operations Specialist
United States Navy
06.2016 - Current
Cashier
Cinemark Theaters
08.2015 - 05.2016
Associate of Science - Accounting
North Central Texas College
High School Diploma -
Byron Nelson High School
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