Harpreet Singh
Sacramento,CA
Summary
Empathetic, effective, and motivated Mental Health Technician, with a proven proactive and positive approach demonstrated by 9 years of experience. Talented professional manager seeking to fill an executive role.
Overview
24
24
years of professional experience
Work History
Mental Health Overnight Supervisor
Mountain Valley Child & Family Services
03.2015 - Current
- Overseeing the overnight shift between 11pm and 7am
- Supervising multiple locations of staff and clients at any given moment
- Assisting in crisis situations, using verbal de-escalating skills to bring clients to baseline
- Keeping 100% direct supervision of all clients at all times
- Promoting a positive, healthy and secure environment for all clients and staff
- Meeting client needs in the moment and ensuring safety first
- Modeling positive behaviors and teaching life skills
- Meal preparations, Housekeeping and assisting with Recreational activities
- Following all proper medication, passing policies and procedures, Resident transportation
- Monitoring and documenting resident behavior
- Supporting staff daily with duties and responsibilities checking in with staff
- Creating schedules and assignments for staff weekly
- Attending staff and supervisor meetings and completing notes weekly
- (Certified : Advanced Crisis Intervention, Non violent Physical Crisis Intervention, Self Defence, First Aid, CPR, Water Safety)
Volunteer Toddler Assistant
Hiram Johnson Toddler Center
08.2022 - 08.2023
- Changed, fed, and cared for children between 3 moths to 3 years old Assisted in watching kids indoor and outdoor Watched 3-5 children at a time Ensure children had daily naps
Insurance Representative
Futurewave Systems
01.2015 - 03.2015
- Examining insurance applications from consumers
- Approving documents received from consumers
- Exceeding sales quota by completing 250 cases per shift
- Repetitive work but providing accuracy and efficiency
- Worked with Access, Excel, Word, Calheers, and Sharepoint Light training in DataBase.
Telesales Temporary
Adecco
10.2014 - 01.2015
- Receive incoming calls from new and existing customers
- Assist customers in finding the best wireless solutions
- Handle customer questions and concerns with speed, accuracy and professionalism
- Dealing with high volume calls at all times
- Ability to make and exceed sales goals.
Sales Counter Manager
Macys
10.2009 - 07.2014
- Product acknowledgement
- Fulfilling store goal and specialist daily/monthly goals
- Working in high paced times often alone, while providing exceptional service
- Demonstrating a professional behavior at all times
- Maintaining a clean work area at all times, restocking sales floor, requesting products for customers via their needs
- Continually building clientele
- Maintaining inventory and creating spread sheets for vendors
- Demonstrating artistry skills to customers
- Helping customers with any skin concerns
- Suggesting products.
Newspaper Distributor
Sacramento Bee
08.2003 - 09.2009
- Distribute newspapers to customers
- Provide daily reports and daily counts to show number of customers paid, accounts payable.
Assistant Manager
Dress Barn
03.2008 - 11.2008
- Opening and closing the store Counting drawer making correct deposits from incoming dollar amount Following opening and closing procedures ensuring guidelines are met Responsible for associates and ensuring my team does well Updating sales floor to meet business needs, doing wall changes in timely manner Checking and responding to emails Making daily goals; exceeding daily goals by, monthly store goals personal goals Continually recognized by staff & customers for excellent customer service skills
Data Entry Clerk Temporary
EDS
06.2007 - 08.2007
- Temporary assignment with Kelly Services Data entered medical information of existing customers Knowledgeable of medical terms and their usage Verified patient information and making corrections as needed
Financial Aid Student Assistant
Heald College
08.2004 - 12.2006
- Filed existing and graduated student paperwork Alphabetized student documents and files Created spreadsheets and memos
Customer Service Representative
Dominion Marketing
08.2000 - 08.2002
- Handled outbound calls Scheduled appointments exceeding required per day rate Entered information provided by customers Verified customer information accuracy Faxed and copied confidential customer documents Assisted other employees; providing tips on how to be a successful representative Exceeding dialed quota by 95% Recognized by management for excellence in work ethics
Education
A.A.S. in Business Administration -
Heald College
Rancho Cordova, CA08.2007
Skills
- Punjabi
- Hindi
- English
- Type: 65 WPM
- PowerPoint/Publisher
- Microsoft Access
- MS Word/Excel
- QuickBooks
- Preparation of Financial Statement
- Web designing
- True
Timeline
Volunteer Toddler Assistant
Hiram Johnson Toddler Center
08.2022 - 08.2023
Mental Health Overnight Supervisor
Mountain Valley Child & Family Services
03.2015 - Current
Insurance Representative
Futurewave Systems
01.2015 - 03.2015
Telesales Temporary
Adecco
10.2014 - 01.2015
Sales Counter Manager
Macys
10.2009 - 07.2014
Assistant Manager
Dress Barn
03.2008 - 11.2008
Data Entry Clerk Temporary
EDS
06.2007 - 08.2007
Financial Aid Student Assistant
Heald College
08.2004 - 12.2006
Newspaper Distributor
Sacramento Bee
08.2003 - 09.2009
Customer Service Representative
Dominion Marketing
08.2000 - 08.2002
A.A.S. in Business Administration -
Heald College
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