HARPREET SINGH
San Ramon,CA
Summary
Dedicated and effective leader with an extensive management background in Security and Global Security Operations. Highly effective at communicating decisions and conveying an appropriate sense of urgency to associates. A self-motivated professional who can be relied on to complete tasks independently and accurately.
Overview
15
15
years of professional experience
Work History
Site Supervisor
Securitas Security Inc
04.2024 - 11.2024
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Developed work schedules for team members to maximize shift coverage.
Account Manager
Securitas Security Services USA
06.2023 - 03.2024
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Global Security Operation Center, Project Manager
Securitas Security Inc
09.2018 - 05.2023
- Oversee all operations for Chevron GSOC based in San Ramon, CA
- Scheduling and Payroll for 400+ billable hours a week
- Hiring, training, develop staff and leadership team
- Conduct monthly training for all team members
- Ensure team members are following all policies and guidelines
- Submit weekly reports on budget, overtime and staffing
- Accurately measure and improve performance by coaching, counseling and mentoring. Implement action plans to correct any deficiencies
- Actively engage with client to support client needs
- Provide timely communications and actionable intelligence to support protection of employees, asset and intellectual property and infrastructure of company.
- Ensure Procedures and protocols are in place to enable timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to GSOC.
- Provide training and develop Standard Operating Procedures for personnel assigned to GSOC to facilitate effective performance.
- Serve as hub for monitoring, analysis, and interpretation of risks and threats that may affect business and ensure all systems, both hardware and software are functioning properly.
- Identify and communicate all critical items requiring attention of senior management to provide necessary documentation.
- Ensure all process and procedures are in place to enable timely response for Level 1 IT support.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
Security Operation Center Lead
Securitas Security Inc
11.2017 - 09.2018
- Provide personnel and shift supervision.
- Oversee all escalations and ensure protocol is followed.
- Assist Project Manager in special projects.
- Train operators and expand their understanding of SOC operations.
Security Operation Center Operator
Securitas Security Inc
05.2017 - 11.2017
- Utilized CCTV to assess alarms.
- Assisted during emergency situations.
- Dispatched security personnel for alarm and physical intrusion.
- Controlled all radio and phone traffic to manage emergency situations.
- Documented all events and incidents.
- Performed Level 1 diagnostics of system (basic system malfunctions or irregularities), escalated and routed appropriate instances to Level 2 (CBRES-IT or PSS).
Security officer/Receptionist
PG&E, Securitas Security Inc
04.2014 - 05.2017
- Directed visitors by maintaining employee and department directories.
- Maintained security by following procedures.
- Monitored logbook and issue visitor badges.
- Answered incoming calls and direct them to appropriate associate/department.
- Monitored mail, supplies, and deliveries.
- Documented and communicated actions, irregularities, and continuing needs.
Security officer
Blackhawk Country Club, Securitas Security Inc
12.2009 - 04.2014
- Answered incoming calls.
- Created and managed logbook.
- Monitored incoming traffic.
- Documented daily activity.
Education
Administrative Assistant Diploma - Business
Penn Foster Career School
Scranton, PA08.2015
High School Diploma -
Fr. Agnel School
New Delhi, India03.2002
Swift Certified - Information Technology
National Institute of Information And Technology
New Delhi, India07.2001
Skills
- Member of International Association Of Administrative Professionals ( IAAP )
- Detail oriented, hard working, multi-tasking
- Able to develop and maintain filing systems
- Proficient in variety of computer systems and dispatching equipment (Windows, MAC, Lenel OnGuard, Milestone, iPass, Stancil recorders)
- Office 365 (MS Teams, Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Sharepoint, Power BI, Azure)
- Policies and procedures
- Strategic planning
- Staff Management
- Improvement initiatives
- Coaching and mentoring
- Key Performance Indicators
- Project Management
- Scheduling and payroll
Timeline
Site Supervisor
Securitas Security Inc
04.2024 - 11.2024
Account Manager
Securitas Security Services USA
06.2023 - 03.2024
Global Security Operation Center, Project Manager
Securitas Security Inc
09.2018 - 05.2023
Security Operation Center Lead
Securitas Security Inc
11.2017 - 09.2018
Security Operation Center Operator
Securitas Security Inc
05.2017 - 11.2017
Security officer/Receptionist
PG&E, Securitas Security Inc
04.2014 - 05.2017
Security officer
Blackhawk Country Club, Securitas Security Inc
12.2009 - 04.2014
Administrative Assistant Diploma - Business
Penn Foster Career School
High School Diploma -
Fr. Agnel School
Swift Certified - Information Technology
National Institute of Information And Technology
Similar Profiles
Jamie LevinskyJamie Levinsky
Security Officer at Elite Security/Securitas Security ServicesSecurity Officer at Elite Security/Securitas Security Services
VIVIAN SANTILLANESVIVIAN SANTILLANES
Security Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLCSecurity Site Manager at Weiser Security Services / Securitas Security Services - Coupang Global LLC
Jovany AlvarezJovany Alvarez
Security Supervisor at Securitas Security Services USASecurity Supervisor at Securitas Security Services USA
Yesenia Yadira OchoaYesenia Yadira Ochoa
Pre-Op / OR / PACU Nurse at Aesthetic and Reconstructive Plastic Surgery Medical Associates ARPSMA.Pre-Op / OR / PACU Nurse at Aesthetic and Reconstructive Plastic Surgery Medical Associates ARPSMA.
Vishal JaiswalVishal Jaiswal
Chief Operating Officer at Aba Therapy CenterChief Operating Officer at Aba Therapy Center