HARPREET SINGH
Palatine
Summary
Professional Business Banking Specialist with 15 years of Banking experience and strong expertise in financial advising, relationship management, and business development. Demonstrated ability to drive results through strategic planning, risk assessment, and customer-centric solutions. Strong focus on team collaboration, adaptability, and achieving outcomes that align with clients' financial goals. Adaptable to changing business environments and committed to achieving organizational goals. Skilled in business lending, consumer lending, payroll, merchant services, and cash management, loan origination, portfolio management, and providing tailored financial solutions for small businesses.. Trusted advisor to small and mid-sized businesses, with a strong network built through local chambers of commerce and strategic community involvement. Excellent communicator, team player, and strategic thinker with a track record of consistently exceeding sales goals and driving market expansion.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Development Officer
International Bank Of Chicago
03.2023 - 07.2025
- Strong marketing, business development/sales and negotiating skills
- Represented bank at community events to establish strong ties and promote business
- Provided leadership and direction to grow team portfolio and increase revenue.
- Maintained up-to-date knowledge of industry trends, regulations, and competitor offerings to provide informed recommendations to clients.
- Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
- Collaborated with branch partners to cross-sell banking products and services, increasing overall revenue for the bank.
- Delivered customized lending solutions to help small businesses achieve their short-term and long-term objectives.
- Experienced with Merchant Services and Payroll services solutions for Business Clients.
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Collaborated with credit analysts to expedite loan approvals, ensuring timely access to funds for clients.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Built relationships with customers and community to promote long term business growth.
- Conducted thorough due diligence on prospective borrowers by analyzing their financial documents, collateral assessments, and risk profiles.
- Met existing customers to review current services and expand sales opportunities.
- Generated new business leads through networking events, referrals from satisfied customers, and proactive outreach efforts.
Senior Personal Banker
Citi Bank
10.2017 - 03.2023
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Committed and achieved weekly, monthly and quarterly and annual sales goals.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Worked closely with management to strategize sales techniques to increase branch production and grow branch book of business.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Provided leadership and direction to grow team portfolio and increase revenue.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Delivered exceptional experience and maintained productive relationships with area small businesses and consumer clients.
- Highlighted values and educated clients on consumer Banking products and business products and services.
- Developed team communications and information for Bank Product promotion updates and organized daily meetings.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Assisted in planning portfolio growth through development of business plans in alignment with departmental budget and consistent with overall objectives.
- Generated business and acquired new customers through diverse promotional, outreach and networking strategies.
- Provided technical expertise and problem resolutions to consumer and business clients.
- Structured and finalized secured and unsecured loans.
- Delivered exceptional experience and maintained productive relationships with business clients and consumer clients.
- Achieved consistent recognition as top sales performer.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Developed prospects for new loans by conducting cold calls weekly.
- Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
Senior Relationship Banker
BMO Harris Bank
08.2011 - 06.2017
- Built relationships with Business clients and consumer clients to increase branch deposit growth and lending growth.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Educate and assist clients on Business loans, Business Line of credit, home mortgage, Home equity loan and personal loans and debt consolidation solutions.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Executed ACH payments, Business online Banking enrollment and provided dedicated support to business and consumer clients with banking services.
- Network to identify potential new clients and expand geographic territories Develop, maintain and support sale of banking products and services by generating and following up on leads. Works with prospect and existing customers to assess potential overall banking needs.
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Continually boosted branch production and revenue consistently meeting all monthly and quarterly sales goals.
- Supported Branch operations and support branch audits and sales strategies.
- Managed a portfolio of high-value clients, ensuring their satisfaction and retention.
- Developed new business by actively prospecting potential customers and maintaining strong referral networks.
- Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Referred Clients to appropriate department for additional opportunities and work closely with Bank partners to generate more Business for the Branch and achieve goals for the team.
Education
Associate of Arts - Business
William Rainey Harper College
Palatine, ILHigh School Diploma -
Palatine High School
05.2006
Skills
- Loan origination
- Sales strategy
- Cold calling
- Problem Solving
- Credit Solutions
- Growth Strategies
- Client Rapport-Building
- Sales closing
- Compliance adherence
- Business development
- Customer needs assessment
- Sales Coaching
- Professionalism
- Building Customized Solutions, Presentations skills
- Risk assessment
- Relationship Building
- Documentation
- Prospecting and networking
- Interpersonal skills
- Loan Documentation
- Customer Satisfaction
- Product Presentation
- Team building
- Business Relationship Management
- Relationship building
- Active listening
- Team Coaching
- Team collaboration
- Organizational skills
- Knowledge bank operations, policies, procedures
- SWOT Analysis,
- Reliability
- Multitasking
- Problem-solving abilities
- Time management
- Teamwork
- Credit assessment
Certification
- Certified Business Analyst IT
- Scrum Master
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Education
true
Timeline
Business Development Officer
International Bank Of Chicago
03.2023 - 07.2025
Senior Personal Banker
Citi Bank
10.2017 - 03.2023
Senior Relationship Banker
BMO Harris Bank
08.2011 - 06.2017
High School Diploma -
Palatine High School
Associate of Arts - Business
William Rainey Harper College
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