HARPREET SINGH
Chevy Chase,MD
Summary
Dynamic manager with a proven track record in quality control and customer service. Skilled in data analysis and problem-solving. Committed to implementing effective strategies that enhance operational efficiency and improve customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
AURA BAR AND LOUNGE
Washington, District of Columbia
05.2024 - Current
- Implemented quality control measures to uphold company standards.
- Analyzed business performance data and forecasted business results for upper management.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed staff schedules and coordinated shift changes effectively.
- Ensured compliance with all applicable laws, regulations, industry standards.
Manager
Shell Gas Station
Washington, District of Columbia
09.2023 - 05.2024
- Oversaw inventory management, tracking fuel supplies and merchandise levels.
- Coordinated cash handling processes, ensuring accuracy in transactions and deposits.
- Resolved customer complaints, fostering a positive environment for all patrons.
- Maintained cleanliness and organization of the gas station facilities and equipment.
- Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
- Monitoring gas prices to ensure they remain competitive in the market.
- Assisting with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Preparing reports on sales, profits, losses, expenses, and other business activity data.
Assistant Store Manager
Citgo Gas Station
Accomac, Virginia
09.2021 - 07.2023
- Created promotional campaigns to increase brand awareness and attract new customers.
- Maintained a safe working environment by enforcing safety regulations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Education
Bachelor of Commerce - Accounting And Finance
SRI SATYA SAI UNIVERSITY
INDIAHigh School Diploma -
KAMAL PUBLIC SR SEC SCHOOL
INDIASkills
- Inventory management
- Cash handling
- Customer relationship management
- Safety compliance
- Problem solving
- Staff scheduling
- Time management
- Flexible and adaptable
- Planning
- Decision-making
- Quality control
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Certification
CERTIFIED FOOD PROTECTION MANAGER
Timeline
Manager
AURA BAR AND LOUNGE
05.2024 - Current
Manager
Shell Gas Station
09.2023 - 05.2024
Assistant Store Manager
Citgo Gas Station
09.2021 - 07.2023
Bachelor of Commerce - Accounting And Finance
SRI SATYA SAI UNIVERSITY
High School Diploma -
KAMAL PUBLIC SR SEC SCHOOL