Harraa Fattah

• Monitored network traffic using tools like PRTG, SolarWinds, Nagios and assisted in
  identifying and resolving performance bottlenecks.
• Respond to alerts and incidents in a timely manner and resolving issues as needed
• Assisted in setting up VPNs ,Troubleshoots and develops technical solutions to restore complex software application and infrastructure failures.
• Utilized ticketing systems like Freshdesk, Salesforce, and Jira to log, prioritize, and track
  support tickets, ensuring timely resolution and accurate case documentation.
• Ability to work well under pressure in a fast-paced environment
• Strong organizational abilities to handle multiple tasks efficiently.
• Monitored and maintained network security systems to ensure compliance with security policies

System specialist

• Develop, implement, and/or configure new application software systems for statewide use and implement modifications to existing systems
• Perform service work in accordance with company established best practices, maintain a professional appearance, and adhere to all applicable safety rules and regulations
• Proactively ensured system availability and implemented backup and redundancy
  strategies.
• Collaborated with developers to identify and resolve application performance issues.

Help Desk Support Specialist

• Managed inbound customer inquiries, providing prompt solutions to system outages, login issues, and platform-related challenges with a strong focus on customer satisfaction.
• Document and maintain troubleshooting data, evaluate, and analyze incident reports for recurring problems using Help Desk software
• Provided clear, effective communication to both technical and non-technical users,
  explaining complex technical issues in simple terms and ensuring customers understood
  resolutions.
• Assist Systems Administrators with Active Directory maintenance and minor troubleshooting
• Work as part of the team with professionalism by modeling a positive and engaging attitude towards work relationships
• Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflect positively on the Agency and is consistent with Agency policies and practices

• Proficient in managing sensitive data in accordance with regulatory standards..
• Exceptional typing skills and attention to detail.
• Uphold confidentiality by managing sensitive data responsibly and adhering to privacy regulations and company protocols.
• Effective communication and collaboration skills.
• Entered and verified large volumes of data with a focus on accuracy.
• Effectively manage time to prioritize tasks and adhere to deadlines

• Installed, configured, and maintained Linux servers.
• Monitored system performance and managed user accounts.
• Supported backup and recovery procedures for critical data.
• Maintained security patches and updates to mitigate vulnerabilities.