Harriana Covert
Gainesville,FL
Summary
Dynamic and results-driven professional with extensive experience at Alachua Regional Detention Center, excelling in inmate supervision and crisis management. Proven ability to enhance safety protocols and foster community relationships, while demonstrating strong problem-solving and communication skills. Committed to maintaining a secure environment and promoting inmate rehabilitation through effective collaboration.
Overview
7
7
years of professional experience
Work History
Detention Corporal
Alachua Regional Detention Center
Gainesville, FL
03.2024 - Current
- Assisted case management teams in preparing inmates for court appearances or parole hearings through diligent recordkeeping.
- Maintained a safe and secure environment by enforcing facility rules and regulations.
- Increased officer preparedness by leading informative meetings on policy updates, safety measures, or situational awareness topics.
- Safeguarded staff and inmates during emergencies by executing well-practiced evacuation plans and procedures.
- Optimized daily operations through consistent monitoring of security cameras and access control systems.
- Contributed to cost-saving initiatives by efficiently managing inventory levels of equipment, supplies, and uniforms.
- Ensured proper inmate transportation by coordinating schedules, routes, and security measures with other law enforcement agencies.
- Established a strong rapport with community organizations, working together to provide inmates with educational or vocational opportunities.
PCA
Park Meadows Health & Rehabilitation Center
Gainesville, FL
08.2019 - 11.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
Team Member
Krispy Kreme
Gainesville, FL
11.2018 - 08.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Cashier
Panda Express
Gainesville, FL
02.2018 - 11.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Eastside High School
Gainesville, FL06.2018
Skills
- Inmate supervision
- Restraint techniques
- Behavioral observation
- CCTV monitoring
- Physical fitness
- Incident documentation
- Mental resilience
- Security protocols
- De-escalation techniques
- Policy enforcement
- Crisis management
- First aid administration
- Body and cell searches
- Inmate monitoring
- Physical restraint
- Security procedures
- Headcounts
- Key control
- Surveillance
- Crisis intervention
- Emergency response
- Security and sanitation checks
- Inmate observation
- Defensive techniques
- Inmate rights
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Safety and security
- Excellent communication
- Correctional facility procedures
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Safety and security enforcement
- Conflict resolution skills
- Mental health awareness
- Observation
- Cell inspections
- Relationship building
Timeline
Detention Corporal
Alachua Regional Detention Center
03.2024 - Current
PCA
Park Meadows Health & Rehabilitation Center
08.2019 - 11.2023
Team Member
Krispy Kreme
11.2018 - 08.2019
Customer Service Cashier
Panda Express
02.2018 - 11.2018
Eastside High School