Summary
Overview
Work History
Education
Skills
References
Timeline
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Harriel Ellison

DOUGLASVILLE

Summary

Dynamic professional with a proven track record at Douglas County Tax and Tag Office, excelling in document verification and regulatory compliance. Renowned for delivering exceptional customer service and resolving complex issues efficiently. Adept at processing applications and conducting vehicle history research, ensuring accuracy and compliance in all transactions.

Overview

25
25
years of professional experience

Work History

Tag Agent

Douglas County Tax and Tag Office
Douglasville
11.2023 - Current
  • Assisted customers in completing applications for license plates, vehicle titles, and registrations.
  • Inspected paperwork for completeness, accuracy, and compliance with state regulations.
  • Explained procedures to customers regarding titling vehicles, transferring ownership, and registering vehicles.
  • Processed and prepared documents for vehicle registration, title transfer, lien placement, and other tag-related services.
  • Handled incoming calls from customers seeking assistance with titling their vehicles or renewing registration tags.
  • Conducted research into vehicle history when needed by utilizing online databases.
  • Provided exceptional customer service by responding to inquiries promptly and professionally.
  • Verified accuracy of all documents before submission to the DMV.
  • Reconciled sales receipts against bank deposits at the end of each shift.
  • Resolved any discrepancies related to title transfers or registration renewals.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.

Cake Decorator

Sam's Club
Douglasville
01.2020 - 11.2023
  • Prepared buttercream icing for use in cake decoration projects.
  • Applied fondant to cakes with precision and accuracy.
  • Conducted quality control checks on finished products.
  • Troubleshot any issues that arose during the cake decorating process.
  • Frosted finished cakes evenly and smoothly using various techniques.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Stacked layers of cakes onto tiered stands without damaging them.
  • Cleaned work area after completing each project for sanitation purposes.
  • Assembled multiple tiers of cakes with precision and stability.
  • Provided guidance to other team members regarding proper cake decorating techniques.
  • Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
  • Assisted customers with planning cake vision, including color, theme and size.

Credit Analyst

Halperns Steak & Seafood
College Park, GA
04.2017 - 07.2020
  • Made decisions and recommendations about extending lines of credit.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Assessed credit risk and analyzed financial statements.
  • Attended credit-related training and conferences to stay informed about industry trends and developments.
  • Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Investigated and resolved customer disputes related to credit decisions.
  • Negotiated payment plans and loan terms with delinquent customers.

Credit Manager

Buckhead Beef
College Park, Ga
09.2000 - 04.2017
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Developed strategies to expedite payments and customer resolutions.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Referred delinquent accounts to collections department or outside resources.
  • Negotiated settlements and payment terms with customers and delivered customized payment plans.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Collaborated with management to evaluate credit strategies and develop improvements.

Education

High School Diploma -

Campbell County High School
Lafollette, Tenn
05-1982

Some College (No Degree) - Business Administration

Lincoln Memorial University
Harrogate, TN

Skills

  • Document verification
  • Regulatory compliance
  • Customer service
  • Application processing
  • Vehicle history research
  • Sales reconciliation
  • Title transfer
  • Vehicle registration
  • Attention to detail
  • Problem solving
  • Interpersonal skills
  • Team collaboration
  • Effective communication

References

References available upon request.

Timeline

Tag Agent

Douglas County Tax and Tag Office
11.2023 - Current

Cake Decorator

Sam's Club
01.2020 - 11.2023

Credit Analyst

Halperns Steak & Seafood
04.2017 - 07.2020

Credit Manager

Buckhead Beef
09.2000 - 04.2017

High School Diploma -

Campbell County High School

Some College (No Degree) - Business Administration

Lincoln Memorial University

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