Harriet Bryant
Columbia,SC
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
12
12
years of professional experience
Work History
Housing Assistance Manager
Veterans Administration
Charleston , South Carolina
06.2019 - 07.2021
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Created monthly reports for senior management summarizing operational performance metrics.
Voucher Examiner
Veterans Administration
Denver, Colorado
08.2009 - 05.2018
- Investigated purchase orders not received by vendors within expected timelines.
- Reviewed and processed vouchers for payment accuracy and compliance with applicable laws, regulations, and policies.
- Ensured that all required forms were completed accurately before authorizing payments.
Assistant Housing Manager
Veterans Administration
Charleston , SC
- Developed budgets for annual operating expenses associated with managing multiple residential properties.
- Tracked inventory of furniture, fixtures, and appliances associated with each unit.
- Scheduled maintenance for the property and monitored progress.
- Prepared monthly financial statements for review by the board of directors.
- Organized meetings with tenants to discuss rental agreements and lease renewals.
- Worked closely with local government agencies to ensure compliance with all applicable laws governing landlord and tenant relationships.
- Assisted in the development of housing policies and procedures.
- Analyzed market trends impacting rental rates within assigned geographic area.
- Conducted regular inspections of housing units to ensure compliance with safety regulations.
- Provided support to tenants during move-in and move-out processes, including collecting security deposits and completing lease paperwork.
- Advised tenants on their rights and responsibilities as outlined in applicable laws and regulations.
- Addressed any violations of policy or code by issuing warnings or taking appropriate action when necessary.
- Maintained records of tenant payments, rent rolls, and other financial documents related to housing operations.
- Coordinated with vendors to purchase supplies needed for upkeep of properties.
- Generated monthly reports outlining occupancy rates, income generated from rent payments, expenses incurred due to repairs and maintenance costs.
- Resolved tenant complaints regarding noise, parking, or other issues in a timely manner.
- Collaborated with legal counsel on drafting eviction notices for non-compliant tenants.
- Attended industry conferences and seminars related to best practices in the field of Housing Management.
- Processed applications from prospective tenants and conducted background checks before approving leases.
- Developed marketing materials to promote available housing units.
- Maintained property by resolving tenant complaints and enforcing rules of occupancy.
Education
Associate of Applied Science -
Lincoln University
Lincoln University, PA06-2002
Skills
- Business Administration
- Financial Management
- Marketing
- Performance Management
- Expense Tracking
- Policy Implementation
- Workforce Management
- Staff Development
- Customer Relationship Management (CRM)
- Performance Evaluations
- Negotiation
- Key Performance Indicators
Timeline
Housing Assistance Manager
Veterans Administration
06.2019 - 07.2021
Voucher Examiner
Veterans Administration
08.2009 - 05.2018
Assistant Housing Manager
Veterans Administration
Associate of Applied Science -
Lincoln University
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